Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Great sound quality, bad design
on October 31, 2024
Posted by: idkm
Bought these about a month ago. will say the sound quality is phenomenal. but the 2 things I have noticed are, for one, they are like insanely uncomfortable for me. I have used all the fittings and no matter what these hurt so bad unless you get them in just perfect and even then still they hurt a little. and even with active noise cancel on, loud enough noises still get played like your in ambient wear. and it will still switch between like ANC and ambient wear sometimes even with the setting turned off.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 1, 2024
Hello Idkm, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have a brand new device that is not operating as intended or expected. We would love to help you with the fit and settings of your earbuds. We have provided a link to an article to help you with the placement of your earbuds, and recommend performing a fit test in the Samsung Wearables App. We also recommend using the Samsung Wearables App to increase or decrease the intensity of the ANC setting on the sliding scale depending on your surroundings. We have also provided links to the full device manual and the Samsung Support Team to offer additional assistance if you continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Neil
Verified Purchase:Yes
Fit. These appear to be great earbuds i just could not get them to fit my ears (seal) to help with noise canceling. Their app confirmed this no matter what tips i tried. Just not made for me which is unfortunate as I'm deep in the samsung eco system.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 31, 2024
Hi there Neil, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the ideal fit of your earbuds is to you for the optimal audio quality. You mention performing the fit test and not being able to find that fit you are seeking. We have provided a link to the Samsung Support Team to offer additional assistance to you if you would like, and a link to the full device manual to highlight the adaptive nature of the ANC setting and how to increase the intensity with the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 31, 2024
Posted by: Luvsamsung
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro are fantastic in terms of sound quality and comfort. I love how they balance deep bass with clear highs, making them great for music and podcasts. The noise cancellation feature works effectively, allowing me to focus in noisy environments.
I also appreciate the ambient sound mode, which lets me stay aware of my surroundings when needed. The battery life is impressive, lasting through long sessions without needing a charge. Overall, they enhance my listening experience significantly and are a solid choice for anyone looking for high-quality wireless earbuds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy buds3 Pro has great features
on October 31, 2024
Posted by: Babisue
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro are a standout option in the true wireless earbuds market, delivering impressive sound quality.
The audio performance is exceptional, with rich bass, clear mids, and crisp highs. The adaptive sound technology adjusts the audio output based on your surroundings, ensuring an immersive listening experience.
Active Noise Cancellation: The active noise cancellation is highly effective, blocking out ambient noise and allowing for a more focused listening experience. Additionally, the ambient sound mode lets in external sounds when needed, making them versatile for various environments.
Comfort and Fit: With a sleek, ergonomic design, the Buds 3 Pro fit comfortably in the ear for extended use. Multiple ear tip sizes ensure a secure fit, enhancing both comfort and noise isolation.Battery Life: Battery performance is solid, offering up to 8 hours of playback on a single charge, with an additional charging case hours. Connectivity: The Bluetooth 5.3 connection is stable, providing seamless pairing with devices and a reliable connection even at a distance.Features: The touch controls are intuitive, allowing for easy playback, volume adjustment, and call management. Integration with the Samsung Wearable app offers additional customization options for sound settings and controls.
The audio performance is exceptional, with rich bass, clear mids, and crisp highs. The adaptive sound technology adjusts the audio output based on your surroundings, ensuring an immersive listening experience.
Active Noise Cancellation: The active noise cancellation is highly effective, blocking out ambient noise and allowing for a more focused listening experience. Additionally, the ambient sound mode lets in external sounds when needed, making them versatile for various environments.
Comfort and Fit: With a sleek, ergonomic design, the Buds 3 Pro fit comfortably in the ear for extended use. Multiple ear tip sizes ensure a secure fit, enhancing both comfort and noise isolation.Battery Life: Battery performance is solid, offering up to 8 hours of playback on a single charge, with an additional charging case hours. Connectivity: The Bluetooth 5.3 connection is stable, providing seamless pairing with devices and a reliable connection even at a distance.Features: The touch controls are intuitive, allowing for easy playback, volume adjustment, and call management. Integration with the Samsung Wearable app offers additional customization options for sound settings and controls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Wanted to like em..
on October 30, 2024
Posted by: tyoung3099
from Las Vegas NV
Expertise:Expert
Definitely not worth the money, I have had them less than a 3 weeks and I'm already looking for alternatives. They will NOT hold a charge, stay connected or stay in my ear. I feel like I wasted my money for a product I'm not able to use. They keep making a high pitch noise that's super annoying.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 1, 2024
Hi there Tyoung3099, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are always happy to help our customers troubleshoot and resolve any frustration you are experiencing. We have provided links to articles to help you with the fit, battery life, and audio quality of your earbuds. For the high pitch sound you mention, this is usually caused by an obstruction to the microphone during placement and adjustment in your ear. We have also provided a link to the Samsung Support Team and warranty information if these resources do not help you maximize your overall experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: cdminot
from Arkansas
Verified Purchase:Yes
These new earbuds are beautiful! They tell you when the fit is good! I have not learned everything about them yet, but they are definitely a step up from the older ones!
I would definitely upgrading to these new earbuds. They feel more secure in your ears with the design, as well.
I own 8-10 Samsung products and no disappointment in any of them. I am absolutely a Samsung diehard fan, and this started with my very first Samsung phone.
If you buy these, I don't think you will be disappointed either.
I am not an expert in all things earbuds, but i like the quality of sound, sleek new look; and bonus, I got a great deal trading in my old earbuds. What's not to like?
I've only had them for a couple of weeks, so haven't used them much, but I plan on pairing them with my desktop and taking a test drive.
Take care, Samsung lovers!
I would definitely upgrading to these new earbuds. They feel more secure in your ears with the design, as well.
I own 8-10 Samsung products and no disappointment in any of them. I am absolutely a Samsung diehard fan, and this started with my very first Samsung phone.
If you buy these, I don't think you will be disappointed either.
I am not an expert in all things earbuds, but i like the quality of sound, sleek new look; and bonus, I got a great deal trading in my old earbuds. What's not to like?
I've only had them for a couple of weeks, so haven't used them much, but I plan on pairing them with my desktop and taking a test drive.
Take care, Samsung lovers!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Danny Boy
from California
Expertise:Intermediate
Verified Purchase:Yes
The best earphones I have so far I totally recommend this earphones. And the best trade in program.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsungs BEST headphones
on October 30, 2024
Posted by: Billiam
[This review was collected as part of a promotion.] From the revision in design, and quality is know and love from samsung to the newest features like Ai integration, the GalaxyBuds Pro 3 are an essential item I bring with me everywhere. I upgraded from my galaxy buds 2 and I love the updated ambient noise/noise canceling and sound quality.
Value
5
Written by a customer while visiting Samsung US