Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Doesn't stay in
on November 2, 2024
Posted by: Disappointed
from Indiana
Expertise:Intermediate
Sadly, the buds do not stay in my ears. Bought them for my recent trip, I wasn't able to use them. No options for smaller silicone tips.
Response from Samsung USBy Social Commerce, November 4, 2024
Hi there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the ideal fit of your earbuds are to you every day. We have shared a link to an article to help you with the fit, and recommend doing fit test in the Samsung Wearables App. You also should have received additional ear tips in a larger and smaller size in a small box that also included the charging cable for your device. We have also shared a link to the Samsung Support Team if any of the accessories for your device are missing or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Greg Todd
from Austin, TX
Expertise:Expert
Verified Purchase:Yes
These headphones are amazing! The sound and quality are outstanding. I love the bass and the noise cancelling.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff
from California
Verified Purchase:Yes
Love these buds. They are everything earbuds need to be.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: JMI98
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
The exchange process was easy. Except for the ear bud rubber fittings, the product is fabulous
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
4
Response from Samsung USBy Social Commerce, November 6, 2024
Hello JMI98, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you found the exchange process smooth and easy, and that you are enjoying the usage of your new earbuds. For the ear tips for your device if you are experiencing frustration changing them we have provided a link to a video to assist you. We have also provided a link to the Samsung Support Team if that is not the experience and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Angela
from Indianapolis IN
Expertise:Intermediate
Verified Purchase:Yes
Me encantan mis nuevos Galaxy Buds 3 Pro, tienen un excelente sonido y son muy cómodos de usar, pero tengo un problema y es que de pronto se desconectan del celular solos, no se porqué, me toca estar conectándolos seguido.
I would recommend this to a friend!
Features
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice quality and sound.
on November 2, 2024
Posted by: Irodrig
[This review was collected as part of a promotion.] Nice quality and sounds. ANC was decent and battery life could be better.
Value
4
Response from Samsung USBy Social Commerce, November 6, 2024
Hi there Irodrig, thank you for sharing your thoughts about your Samsung Galaxy Bud3 Pro with us. We are so happy to hear you are enjoying the features and functionality of your new earbuds. We have provided a link to an article to help you with the battery of your earbuds. We also have shared a link to the Samsung Support Team if you believe the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: mich
from az
Verified Purchase:Yes
great earbuds battery life is great easy to use and the sound is great!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jennifer
from Bothell, WA
Expertise:Intermediate
Verified Purchase:Yes
These are slick, sound quality is great and the mic is clear.
I traded my Samsung Buds 2 for these Pro 3 and wow, so happy with the results. They're easy to use, fit in my ear well and the sound quality is great.
I traded my Samsung Buds 2 for these Pro 3 and wow, so happy with the results. They're easy to use, fit in my ear well and the sound quality is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US