Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Rubber tips break easy
on November 6, 2024
Posted by: Pieces break
Verified Purchase:Yes
Sound is great and the design ..rubber pieces break easily and trying to get replacement isn't easyb
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are enjoying the audio quality of your earbuds, and we would love to help you with the fit and changing the accessories when needed. We have provided a link to a video to help you change the ear tips. We have also shared a link to the Samsung Support Team. These experts can be reached through chat to resolve the matter with you one on one. We appreciate you being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could be better on sound and quality
on November 6, 2024
Posted by: Marcus
from South Carolina
Expertise:Expert
Verified Purchase:Yes
The sound and quality isn't what I thought it to be.The buds fall out i have changed the ear tips it still saying poor fit. That the reason I'm not giving them the 5 stars have had better older one that sounds better
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 7, 2024
Hi there Marcus, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you resolve any frustrations you are experiencing with your earbuds and help you maximize your daily experience. We have provided links to articles to hep you with the fit, and audio quality. We have also provided links to the full device manual and the Samsung Support Team to help you adjust the settings to align to your listening preferences, and offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound, bad design for me
on November 6, 2024
Posted by: Sandy M
from Rhode Island
Expertise:Intermediate
Verified Purchase:Yes
The sound is great, but they keep falling out of my ears.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 7, 2024
Hey Sandy M, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We love hearing you find the audio quality of your earbuds to be so great, and we would be thrilled to help you have the best possible experience and acheive that ideal fit. We have provided a link to an article to assist you directly with the placement at your convenience. We also recommend performing a fit test to help you with any recommendations on adjustments. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit
on November 6, 2024
Posted by: David
from Detroit Mi
Expertise:Expert
Verified Purchase:Yes
They don't stay in my ears despite trying all of provided tips.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 7, 2024
Hi there David, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would be more than happy to help you with the fit of your earbuds and help you have the best experience possible with your earbuds. We have provided a link to an article to help you with the placement, and also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung does it again!
on November 6, 2024
Posted by: Kevin Daves
from Far Rockaway NY
Verified Purchase:Yes
These are fact beyond doubt the absolute best ear buds I've ever used.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bud's 3Pro
on November 6, 2024
Posted by: Gustavo
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
This headphones have improved dramatically
The noise cancelation feature is amazing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Earbuds I've Ever Had!
on November 6, 2024
Posted by: CW2024
[This review was collected as part of a promotion.] I switched from JBL Tune Flex to the Galaxy Buds 3 Pro!! They are a world of difference! I absolutely love the ANC and ambient sound modes! Ambient sound makes me forget I'm even wearing the buds, and noise canceling sends me into my own world; even with no music playing noise canceling works as well as it does with music on!! In my testing ive found the noise canceling to be just as good, if not better than some high quality noise canceling headphones. I haven't had a chance to try the Galaxy AI features yet (as I only have an a54) so once I get the s25 Ultra in 2025 I'll get a chance to test them out. I actually do think Adaptive mode is Galaxy AI - so in that case it's pretty cool. I love the voice commands too, for answering/rejecting calls, play/pause music, and skiping a song. They feel so premium in every way possible. The seamless pairing between galaxy devices is awesome!
I would definitely, definitely, definitely recommend these even if you have to pay full price!
Pros:
• Voice control
• Outstanding ANC/Ambient sound control
• Seamless syncing between samsung devices
• Excellent Audio
Cons:
• None
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Crisp sound with minor opportunities.
on November 6, 2024
Posted by: Ian F
from Phoenix
Expertise:Intermediate
Verified Purchase:Yes
Overall, very clean and nice looking. I did have to change the size for cushin since kept falling out while running. Otherwise, works great
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 7, 2024
Hello Ian F, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you were intially pleased with the redesigned appearance and features of your new earbuds. We are also pleased to hear that you were able to use the included additional ear tips to get the perfect fit for you duriing your daily activities regardless of intensity. Please, don't hesitate to reach out to us at any time if you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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