Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jesus v
from CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality, very light and comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product. Just could fit better in the ear.
on November 8, 2024
Posted by: Pedro Ribeiro
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Product is excellent! However, it doesn't fit well in the ears. The best Buds to fit and stay comfortable in your ears still being Buds2 (not pro). I tried all sizes.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hello Pedro, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the enhancements to your new earbuds. We would love to help you further troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement, and recommend as a follow up doing a fit test in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues and you would like additional assistance.Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Jhon
from MA
Verified Purchase:Yes
No matter what ear tips i put on pods. They keep falling off.
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there Jhon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and maximize your experience. We have provided a link to an article to help you with the placement and recommend following up with a fit test you can perform in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Cristian T
from Germantown, MD
Verified Purchase:Yes
Great fit, easy controls. Amazing awareness mode for listening to your surroundings. Great sound quality with customizable presets.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there Cristian T, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are loving the audio quality and features of your new earbuds. We have provided a link to the full device manual to help you discover additional features that may enhance your daily experience of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality!
on November 8, 2024
Posted by: Germain
[This review was collected as part of a promotion.] I switched from Buds2 Pro and I can definitely feel the difference in the sound quality - it is very crisp, especially the low frequency sounds. The noise isolation is so much better, and it works even in crowded areas.
I also like the new touch panel, as it is easier to use and my gestures are rarely confused by the buds.
I am a bit unsure about some features like the "Adaptive" sound mode, as I am not sure what exactly it does compared to the "Ambient" one. Similarly, I am not sure what exactly the "Adjust sound to fit" does.
I also like the new touch panel, as it is easier to use and my gestures are rarely confused by the buds.
I am a bit unsure about some features like the "Adaptive" sound mode, as I am not sure what exactly it does compared to the "Ambient" one. Similarly, I am not sure what exactly the "Adjust sound to fit" does.
Value
5
Written by a customer while visiting Samsung US
Posted by: Germain
from Cambridge, MA
Expertise:Intermediate
Verified Purchase:Yes
Great improvement over the Buds2 Pro. I feel like the noise isolation is noticeably better. The "touch panel" also works better; I felt like the Buds2 Pro always confused my gestures. Finally, the sound quality is so much crisper (especially the low-frequency sounds).
The only confusing aspect is the "Adaptive" sound mode—after two weeks of using the buds, I am still not sure what it adapts to or how it differs from "Ambient" mode.
The only confusing aspect is the "Adaptive" sound mode—after two weeks of using the buds, I am still not sure what it adapts to or how it differs from "Ambient" mode.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy them!
on November 7, 2024
Posted by: Cevey2003
DO NOT BUY THESE BUDS! Me and my buddie bought these. There's an issue with the charging case or the buds. You think they are charging and sometimes one maybe charging and the other isn't. Until Samsung fixes this issue I would recommend not getting them. I called Samsung and was told to take them to a repair shop.
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Cevey2003, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended. We do have a few options available for repair if it is not convenient for you to take your earbuds to either a Samsung Experience Store or UBreakIFix location. We have provided a link to the Samsung Support Team if you would like to discuss a mail in repair option. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Chuck
from Washington Louisiana
Expertise:Expert
Verified Purchase:Yes
Love these earbuds and i highly recommended it awesome sound too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US