Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Andy
from San Bernardino, CA
Expertise:Expert
Verified Purchase:Yes
This new set of buds are drastically better than the Buds2 pro I had previously.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Andy, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the enhanced audio quality of your new earbuds. We have provided links to the full device manual to help you with the settings, and to the Samsung Support Team if you would like one on one assistance with the settings that detect your earbuds in your ear. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on November 8, 2024
Posted by: Ashep101
[This review was collected as part of a promotion.] The Buds 3 Pro have great features and sound great! I use them at work and don't feel any discomfort using them for hours at a time, which is easy to do with the great battery life. The voice controls are one of my favorite features. Which is just one of the great things these buds can do with Galaxy AI built in!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
poor quality
on November 8, 2024
Posted by: george
Samsung stated that this is a durable product with an ip rating of 57, not long after I got them, the left bud stopped charging (something I have seen other people state in thier reviews, must be a common issue), so when I sent it in to get repaired (it's still under warranty) they denied repairs unless I pay close to the full price of the earbuds because of water damage. I have not submerged the buds in water at all, and they have an ip rating of 57. So that was either a lie, or my buds were defective in that category. Either way it is unacceptable and the "poor quality control " accusations are still true even after Samsung allegedly fixed it. It's a shame, because I was a samsung guy, and thought these buds would go great with my s24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there George, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and wanting the full functionality expected. An IP rating of IP57 does not indicate that your earbuds are waterproof and immune from damage. This indicates they can exposed to some liquid. We do always recommend ensuring your earbuds are clean and dry prior to placing back in the charging case, as the salt in sweat or other minerals in liquids can be a root cause of the damage. We have provided links to the full warranty information for your device, and the Samsung Support Team if you would like to use the chat function to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Worth the upgrade!
on November 8, 2024
Posted by: JPVIII
[This review was collected as part of a promotion.] I switched to the Galaxy Buds3 Pro from another brand, and it has been well worth the upgrade! The sound quality is all you could ask for, the interchangeable eartips make them comfortable for extended wearing, and the look of them with the light on the blade make me proud to wear them around.
The accessibility features really set it over the edge. Active noise cancelling is excellent, and adaptive listening provides a very good experience so that you don't have to remove your buds when someone is talking to you.
Samsung knocked it out of the park with these!
Value
5
Written by a customer while visiting Samsung US
Posted by: Tina
from Nyc
Verified Purchase:Yes
Right bud keeps cracking when I'm on a video call. Weird.
Performance
3
Response from Samsung USBy Social Commerce, November 11, 2024
Hey there Tina, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you every day. We have provided links to two articles one to help you troubleshoot the audio quality and another to reset your earbuds if necessary. We have also shared a link to the Samsung Support Team to offer additional assistance through chat if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Posted by: Eric lee
from Chicago
Expertise:Expert
Verified Purchase:Yes
Best fit and sound and I have used alot of different ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Vdubb2
from Pensacola fl
Expertise:Expert
Verified Purchase:Yes
Seems to be great. The best buds yet. AI makes it even better
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Vdubb2, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We love hearing you are having such a great experience with your new earbuds. We have provided links to the full device manual and the Samsung Support Team. These resources can help you further enhance your already stellar experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Huge Disappointment
on November 8, 2024
Posted by: stb0y
Expertise:Expert
I 'upgraded' from the Buds2 Pro to these, and I couldn't be more disappointed.
Pro(s):
1) These have better sound quality overall
Pro(s):
1) These have better sound quality overall
Cons:
1) Left but doesn't charge ~50% of the time, started several weeks ago. Contacted support and they said to just clean them. Yeah, I never had the issue in the year I had the buds2 pro, so why now is it an issue? I now have to just open, remove, replace, and close the case several times to get the charging to start again.
2) ANC is worse than Buds2 Pro. Noticed this mowing the lawn.
3) Design- the tips don't fit well under earmuffs during cold weather (though the change from touch does stop random presses from being detected). Also they show scuffs and marks way more easily if they drop out of your ear. The LED on the side is just beyond useless.
4) Tips are terrible and will tear/do not remove easily to put new sizes on.
1) Left but doesn't charge ~50% of the time, started several weeks ago. Contacted support and they said to just clean them. Yeah, I never had the issue in the year I had the buds2 pro, so why now is it an issue? I now have to just open, remove, replace, and close the case several times to get the charging to start again.
2) ANC is worse than Buds2 Pro. Noticed this mowing the lawn.
3) Design- the tips don't fit well under earmuffs during cold weather (though the change from touch does stop random presses from being detected). Also they show scuffs and marks way more easily if they drop out of your ear. The LED on the side is just beyond useless.
4) Tips are terrible and will tear/do not remove easily to put new sizes on.
I am a Samsung fan overall, but I am now looking at competitors in the headphone space & will go with them in future. Stop trying to be the the company I chose you over in the first place, or I will go elsewhere.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hello Stb0y, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day. We would love to help you with the features that are causing frustration for you. For the ANC setting, you can use the Samsung Wearables App to increase or decrease the intensity of the ANC for your preferences. We have also provided a link to an article about using the ANC setting of your earbuds. We have also provided a link to an article to help you successfully change the ear tips to help you get that ideal secure fit to ensure they do not fall out of your ears. We have also provided a link to the Samsung Support Team if you would like to use the chat function to review any options available to you. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US