Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Issac
Verified Purchase:Yes
Great product. Really enjoy all the new features and sound is amazing
Written by a customer while visiting Samsung US
Posted by: Kat2014
Verified Purchase:Yes
Sounds good, a bit big for small ears, not really any color options. Can't find case for it.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Kat2014, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality of your earbuds, and we would love to help you have the best possible experience. We have provided a link to an article to help you with the fit, and another to a video to help you change the ear tips to the smaller size for your ears. We also recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound, weird problems
on November 16, 2024
Posted by: Seebuch93
[This review was collected as part of a promotion.] I do not use Galaxy AI but they sound really good and I like being able to use one at a time.
They do have charging issues in my experience and you cannot sing when you have voice controls because they will activate randomly.
Can't wait for updates and gen 4
Value
4
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Seebuch93, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the enhanced audio quality of your new earbuds. We have provided a link to the full device manual if you are wanting to turn off the conversational awareness and be able to sing with your earbuds in uninterrupted. We have also provided a link to the Samsung Support Team if you have any questions about your Samsung products, or you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: José
from Washington DC
Verified Purchase:Yes
I do not like this kind od headphones, Sounds great, it works nice. Noise canceling 1 to 10 maybe 4. Because I love Buds. Maybe this is about preference.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there José, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the audio quality, and we would love to help you with the ANC setting of your earbuds. We have provided a link to the full device manual that will highlight the ability to turn the intensity of the feature up and down depending upon your surroundings and preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Samsung User
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Quality sound and integrated well with my devices. The Wear App provides added features and settings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product! (Does what it says on the tin.)
on November 16, 2024
Posted by: Anonymous
from Plano, TX
Expertise:Expert
Verified Purchase:Yes
Very good for active noise cancelling, listening to Music, and equally important; phone or video calls.
The microphone is much better than on the Sony WF-1000XM5 earbuds, or the Bose QuietComfort Ultra Earbuds. Both of which I tried but returned because they were awful for phone or video calls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Massive Upgrade
on November 16, 2024
Posted by: Breadboi96
[This review was collected as part of a promotion.] I switched from the first generation of airpods I had and I absolutely love the buds3 pro's. I got to experience new things I've never experienced before such as active noise cancelation. ANC comes in handy when I'm in a noisy environment. Also, pairing these with the S24 ultra improves my experience (love the phone too).
Value
5
Written by a customer while visiting Samsung US
Posted by: Ruben
from New York
Verified Purchase:Yes
Doesn't feel like a Samsung product, looks a lot like the competition air pods. I always like Samsung products. My Galaxy buds 2 Pro are way better than this ones. Buds 2 Pro stay inside your ears and don't come off. Buds 3 like the air pods by walking already start to come off. That why I always like Samsung product because they stays inside your ear drums. But this Buds 3 pro is the worst product I have bought from Samsung so far. I new buds 3 pro i have been using them seen I got them like a mount ago and still go back to my buds 2 pro after a few minutes I have them on my ear because they start coming out of my ear drum every time I used them. Plus the bud2 pro did came with different ear pieces to replace in case one don't fit right you have the chance to adjust it to you preference. But this new buds 3 doesn't give you that chance, I don't know if Samsung sell the ear pieces replacement separately. Sound quality maybe a bit clear from the previous but not by much, volume wise I prefer the buds2 pro because doesn't come out of your ears and maybe you fill like the volume is better on the buds 2 pro. I don't like the experiences I been having with this new product from Samsung. Is the first time I'm disappointed with their product. If I could I will return it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Ruben, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit and features of your earbuds. The additional ear tips you mention needing, should have been included in a box in your original packaging that also contained the charging cable for your earbuds. We haev provided a link to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team if these accessories were not included in your original packaging. They can also work with you directly to ensure you have the intended experience with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US