Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Bigsales
from Raleigh, NC
Expertise:Expert
Verified Purchase:Yes
They sound really good. The volume levels are low and the fit is still not there!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Bigsales, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day, and we would love to help you troubleshoot any frustration you are experiencing. We have provided links to help you with the fit, and audio volume of your earbuds. We also recommend doing a fit test in the Samsung Wearables App for recommendations on adjustments. We have lastly shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kasim H
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Great earduds, sound is very clear and crisp. The noise cancelation is awesome as expected.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I really really wanted to love them..
on November 24, 2024
Posted by: Cameron
from Provo, UT
Expertise:Intermediate
I caved and bought these especially excited about the "live translation" feature because I work in the medical field with a large Hispanic population and thought this would be a good way to enhance my patient care. I feel like this feature is super falsely advertised. It is not live or real time. It is basically google translate, but then it reads the translation aloud in your buds AFTER it already translates it on your phone when the person is done speaking. Plus Samsung's translation app gets translations wrong frequently enough that I don't dare use it medically so I don't miss important information. So that was unfortunate and defeated the whole point in getting them. Here are the pros and cons I have been dealing with.
Pros:
- They do sound great! The noise cancelation is great too
- The bass for a pair of buds is fairly good quality
- The ambient sound is good
- They have a fairly good batter life (assuming that the case actually charges them)
- They do sound great! The noise cancelation is great too
- The bass for a pair of buds is fairly good quality
- The ambient sound is good
- They have a fairly good batter life (assuming that the case actually charges them)
Cons:
- There are some weird alignment issues with the charging points of contact at the bottom of the case so the buds will sometimes not charge when you put them back in the case (has happened to me 4 times in the last week). I have to wiggle them around for the point of contact to make contact
- triangular stems are a pain because you have to really take time to orient them to fit back into their case
- The bulgy plastic kills my ears after extended use no matter how I've oriented them.
- I've had them just fall out of my ears randomly. I attribute this largely to the bulgy plastic and stems causing them to come lose as you look up and down and move your head. I don't dare lean my head over anything like a sink or balcony because I don't trust them to stay in my ears
- You have to pinch surprisingly hard to use the pinch feature with is a pain if you are doing something active such as working out and need your hands for stabilization or working.
- The adaptive sound mode needs work. It's basically ambient mode at all times until it gets loud. I'd rather it be noise canceling until someone talks to me then go to ambient.
- There are some weird alignment issues with the charging points of contact at the bottom of the case so the buds will sometimes not charge when you put them back in the case (has happened to me 4 times in the last week). I have to wiggle them around for the point of contact to make contact
- triangular stems are a pain because you have to really take time to orient them to fit back into their case
- The bulgy plastic kills my ears after extended use no matter how I've oriented them.
- I've had them just fall out of my ears randomly. I attribute this largely to the bulgy plastic and stems causing them to come lose as you look up and down and move your head. I don't dare lean my head over anything like a sink or balcony because I don't trust them to stay in my ears
- You have to pinch surprisingly hard to use the pinch feature with is a pain if you are doing something active such as working out and need your hands for stabilization or working.
- The adaptive sound mode needs work. It's basically ambient mode at all times until it gets loud. I'd rather it be noise canceling until someone talks to me then go to ambient.
Overall I've been heavily debating returning them because I just don't think I should have to convince myself that I love them when the crucial functionality issues in the cons (such as comfort, charging, functionality) are outweighing the less important functionality issues in the pros. Plus I can't imagine wrecking my ears with the bulgy plastic for the next couple years. Now that I have written down my honest review, I think I am going to return them.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi there Cameron, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you every day, and we would love to help you have the best experience possible with your earbuds. We have provided links to an article to help you with the placement, and another to a video to help you change the ear tips to a size that best aligns to your ears. We also recommend doing a fit test in the Samsung Wearables App. If you are finding the adaptive sound to not be to your liking, we recommend enabling the ANC setting and turning on the conversational awareness setting. This will allow you to use the ANC the majority of the time but will lower the volume of your media and enable ambient sound when you are speaking. We have also provided a link to the full device manual to help you discover voice controls that can help you in the times that the pinch setting is not as functional with your activities. We have lastly provided a link to the Samsung Support Team if you hae additional questions or would like one on one assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kathy
Verified Purchase:Yes
Love them!! Best purchase I made. Simple and easy to use
Written by a customer while visiting Samsung US
Posted by: Michelle
from Morristown, NJ
Verified Purchase:Yes
I absolutely love them! The sound and noise canceling is amazing. I would recommend them to any one in the market for ear buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Philadelphia pa
Expertise:Expert
Verified Purchase:Yes
The new samsung galaxy buds3 pro are amazing. With adding the tip handle it fit really nice in my ears. The new design is so cool. Charging is very good and the sound quality is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: GhostHunter996
Verified Purchase:Yes
The sound is Great! The bud functions are difficult to use.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there GhostHunter996, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We love hearing you are overall pleased with the features and audio quality of your new earbuds. We have provided a link to the full device manual to help you discover the voice controls in addition to touch and help you align your earbuds to your preferences. We have also provided a link to the Samsung Support Team if you have any questions or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: R Young
from Dayton, Ohio
Expertise:Intermediate
Verified Purchase:Yes
Buds are comfortable. Sound is clear. They're easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US