Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Not happy
on November 27, 2024
Posted by: The one and only guy
from Los lunas nm
Expertise:Intermediate
I bought him a few days ago and i'm not happy. No matter how hard I try, they will not stay in my ear. I tried all the tips and nothing. I'm supposed to trade in my Galaxy Buds2. And now I don't know what to do
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there The one and only guy, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the ideal fit of your earbuds is to you every day. We have provided a link to an article to hep you with the fit, and recommend using the Samsung Wearables App to perform a fit test. We have also shared a link to the Samsung Support Team if you would like additional assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just flat out the best
on November 27, 2024
Posted by: JayH
Self-indulgent me bought these on a Black Friday discount, even though I've got the Buds2 Pro that I'm pretty happy with. In every possible way, these are better and by far the best buds I've ever owned, and I've had plenty. The shortcomings of the Buds2 Pro are well-documented: the tips are short and soft so that they easily come out (particularly when exercising) and don't get much bass, and the battery life isn't great and seems to be getting shorter. Well, the Buds3 Pro fixes that and more: the tips are larger and both pass the app's "fit" test and stay in during my daily morning workout. The bass is much better, as is the sound overall - I'm picking up nuances in the music that I hadn't noticed in the B2's. And some of the new features are nice; I particularly like the fact that I can increase the volume simply by saying "increase volume", which is great when you're working out and don't want to fuss with touch controls and - as happened to me yesterday - a favorite Metallica song came on the streaming service and I wanted to crank it up a notch.
Written by a customer while visiting Samsung US
Posted by: Bryan
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Fit great. Amazing sound quality.crystal clear voice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Veronica
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Best buds ever, clear crisp sounding. Nice looking. Fits in ear without falling out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David F
from California
Expertise:Expert
Verified Purchase:Yes
Things started off great. Then after two days the left ear bud stopped playing music and only emitted a loud consistent static sound. I unpaired them and repaired them and that fixed the problem. But I'm afraid this problem will return. Hence the 3 star rating.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
Hey David F, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you have been able to resolve this matter with the audio quality of your earbuds. We have provided some resources to help you in the future to prevent this experience and troubleshoot this matter if it does return. We have also provided a link to the Samsung Support Team if you are ever interested in one on one assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ilya
from Los Angeles
Verified Purchase:Yes
excellent experience with new air bud
Trade it old one and got new one with discount
Trade it old one and got new one with discount
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US
Posted by: JBKYGA
Verified Purchase:Yes
Best earbuds I've owned. Love the sound and clarity of calls.
Written by a customer while visiting Samsung US
Posted by: Danny D
Verified Purchase:Yes
Was using another brand that didn't live up to the standard I was looking for, so I ordered these and my life changed ,
Written by a customer while visiting Samsung US