Thank you for reaching out to share your feedback on the Galaxy Buds3 Pro, Lenskiy. The Buds3 Pro feature an ergonomic design, and using the correct ear tips included in the box can significantly enhance comfort and prevent them from slipping out. To ensure the best fit, select the appropriate ear tip size, making sure there’s no gap between your ear and the tip to avoid sound leaks and ensure optimal audio quality. Once you've selected the right tips, check the bottom of each earbud for directional markings—an "L" for the left and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you and the left earbud into your left ear with the "L" facing you, angling them slightly so the microphone points towards your mouth. Adjust the earbuds by rotating them until they feel comfortable, and consider running an earbud fit test in the Galaxy Wearable app to verify the proper fit. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Arnaud. Your feedback is key as we continue to make improvements. The Buds3 Pro offers a great fit and enhanced comfort for immersive listening. With a redesigned shape that provides our snuggest fit ever, you can enjoy your music in comfort. Additionally, we've introduced Blade Lights to ensure your Buds stand out from the crowd and brighten up your listening experience. We noted your concerns about the fit as well as the controls being a little sensitive. To address the touch sensitivity, we recommend restarting your earbuds. If that doesn't resolve the issue, you might want to try completely resetting them. Also, please check for software updates. You can do this through the Galaxy Wearable app or using your PC. To assess the fit, run the earbud fit test for the Galaxy Buds3 Pro. Open the Galaxy Wearable app on your connected phone. From the Buds3 Pro screen, tap on "Sound quality and effects," then select "Earbud fit test." The screen will indicate whether each earbud is "In ear" or "Not in ear." Ensure both earbuds are properly inserted in your ears, and then tap "Start." The earbuds will play a chime for a few seconds, after which the app will display your results, indicating either a "Poor fit" or a "Good fit." If the fit is poor, make small adjustments to the earbuds and tap "Try again." Continue running the fit test and adjusting the earbuds until you achieve a good fit result for both. If any of this persists, please be sure to reach out to us at Samsung Support for additional support. -Kelvin
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