Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jennifer
from Davie Florida
Expertise:Intermediate
Verified Purchase:Yes
These are absolutely the worst pair of buds from Samsung I've had I'm highly disappointed they hurt my ears they don't stay in very well and I've tried all three sizes
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jennifer. We always appreciate getting insights from our customers. The Galaxy Buds3 Pro features an Adaptive Equalizer powered by Galaxy AI, which customizes audio output to fit the unique shape of each user's ears. This technology optimizes the audio experience every time the earbuds are worn, enhancing the quality of your playlists. We focus on delivering a personalized listening experience that adapts to individual ear shapes and positions. We hate to see that you've had some challenges trying to get these buds to fit. It's essential to use the correct ear tips, which come in various sizes, to avoid sound leaks and ensure maximum audio performance. Make sure the tips fit snugly without any gaps. If you need assistance with changing the tips, please refer to our guide. When putting in the earbuds, check for the directional marks on the bottom, labeled "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Angle the earbuds so that the microphone points toward your mouth, and adjust them for a comfortable fit. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the right fit. Check out the link attached for additional options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Alex
Verified Purchase:Yes
Very good and very nice, bought to replace the model gear iconx.
Written by a customer while visiting Samsung US
Posted by: UserS
Expertise:Expert
Verified Purchase:Yes
Excellent tactile commands, Sound high quality, design is pretty good
I would recommend this to a friend!
Features
5
Value
4
Written by a customer while visiting Samsung US
Posted by: None
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds yet. Like some of the new features. Loud and clear sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for your wonderful review of the Galaxy Buds3 Pro! We’re thrilled to see they are the best earbuds yet! The new features you mentioned really set the Galaxy Buds3 Pro apart. With enhanced Active Noise Cancelling and Ambient Mode, you can immerse yourself in your favorite tunes or stay aware of your surroundings when needed. Plus, the sound quality is impressive, thanks to the new 10mm woofers and 5.3mm tweeters that deliver rich bass and crystal-clear high frequencies. We’re glad you appreciate the loud and clear sound! Thank you once again for your feedback, and we’re excited for you to enjoy everything the Galaxy Buds3 Pro has to offer! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Richard
from San Ramon, CA
Expertise:Expert
Verified Purchase:Yes
I use this headset every day.
It is very comfortable.
I just traveled to New York last week.
The noise canceling function is great.
It is very comfortable.
I just traveled to New York last week.
The noise canceling function is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds Ever!
on December 9, 2024
Posted by: GodsMusicMan
I bought these to replace my Beats and Jabra buds and I'm glad I did. These buds are AMAZING!! Best sound I've ever heard from a wireless ear bud. Great feel in the ear and super looking! Easy pairing with my Samsung phone and customization from the app. I will buy again!!
Written by a customer while visiting Samsung US
Posted by: S pods
Verified Purchase:Yes
Noise canceling feature works great. Easy to pair with Galaxy phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Low Quality
on December 9, 2024
Posted by: reviewer
from Boston, MA
Expertise:Expert
Bought this earbuds on release with my z fold 6. This earbuds no longer charge when putting it in the case. This is only 2 months in and samsung refused repair. The case still charges when I sent it to samsung for repair but no longer charge when I recieved it.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro with us! We always aim to provide our customers with the best experience possible. It looks like you reached out concerning your buds not charging. Since you have already taken steps to get your device serviced. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We would love to gather some additional information so that we can further assist you with this. Please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
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Written by a customer while visiting Samsung US