Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: David
from Provo, Utah
Expertise:Intermediate
Verified Purchase:Yes
These ear buds sound really good when they don't fall out.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, January 10, 2025
Thank you so much for your feedback on the Galaxy Buds3 Pro, David! We're thrilled to hear that you enjoy the sound quality. The earbuds feature 24-bit high-resolution audio and Active Noise Cancellation, which really enhances the listening experience. We understand that comfort is important, and sometimes, finding the right fit can make all the difference. The Galaxy Buds3 Pro comes with multiple ear tip sizes designed to ensure a secure fit, which can help keep them in place during your activities. If you haven’t already, we recommend trying out the different ear tips to find the one that feels best for you. Check out the link attached for additional options to help you get the best fit. Thank you again for sharing your experience! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Yurany
Verified Purchase:Yes
Excellent gift for my husband, he tried it and liked the material, comfort and design.
Written by a customer while visiting Samsung US
Customer Rating
1
Left earbud doesn't charge
on December 11, 2024
Posted by: Musicman42
Expertise:Intermediate
I bought this less than a month ago and the left earbud doesn't charge. Then it'll start working again and go right back to not charging within a day. Subreddit for these earbuds shows that a ton of other have this issue and samsung won't do anything past 14 days. Talk about not backing your product! What a waste of money for one working earbud. Its a shame too because when they worked properly they were the best sounding pair of earbuds I own.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Hey Musicman42! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We always appreciate hearing from our customers and value your insights. The Buds3 Pro features a long-lasting battery life, allowing you to enjoy hours of music without interruption. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time. If one or both of your Galaxy earbuds are not charging or turning on, the problem may lie with the earbuds themselves or the charging case. First, check for any debris on the charging contacts, as dust, wax, or other residues can prevent proper charging; it's essential to ensure that the contacts inside the case and on the earbuds are clean. Also, confirm that the earbud tips and/or wingtips are installed correctly, as improper installation can affect how the earbuds fit into the case. Pay attention to the indicator lights as well: the light on the outside of the case shows the status of the case, while the light inside indicates the earbuds' status. A flashing red light may signal an issue. If the external power is cut off, the red light on the outside of the case will flash. If the indicator lights are unresponsive, try disconnecting and reconnecting the charger, and charge the case for at least 10 minutes. Lastly, inspect both the charging case and the earbuds for any signs of damage because damaged earbuds will not charge, though one earbud may continue to function if the other is compromised. If either the case or earbuds show damage, you’ll need to purchase a new pair and consider replacing any damaged USB cable or wall adapter as well. If this persists, please reach out to us at Samsung Support so that we can provide you with additional assistance with this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: dm99
from New York
Verified Purchase:Yes
They're great! Fit my ears well and audio quality is really good.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: Jun2
from Eastvale California
Expertise:Beginner
Verified Purchase:Yes
The activity noise cancellation function is very excellent, the fit of the ear is very good, and even after two to three hours of continuous use, the pain in the ear is less than that of the AirPods Pro 2. The light of LED is good for fashion, but the design is too masculine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Francis
from Smithfield RI
Verified Purchase:Yes
Really cool lights on the side.
And sound quality is very clean.
And sound quality is very clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Erick
from Miami
Expertise:Intermediate
Verified Purchase:Yes
I haven't found yet the right size of ear tips, the feel lose. The sound is great.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Erick! We’re thrilled to hear that you love the sound quality. With their advanced 24-bit high-resolution audio and the adoption of Samsung's Edge-AI sound technology, they really do deliver an exceptional listening experience. Regarding the ear tips, we understand how vital a proper fit is for both comfort and sound isolation. The Galaxy Buds3 Pro comes with multiple ear tip sizes to help you find the perfect fit. If the ones you have feel loose, we recommend trying the other sizes included in the box to ensure a snug and comfortable fit for your ears. Be sure to check out the link attached for additional options that should help you find a proper fit. Your experience is very important to us, and we are committed to providing you with the best possible audio experience. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Whyh
Expertise:Intermediate
Verified Purchase:Yes
I tried all three sizes. Each one hurt my ears. I couldn't wear them longer than 15 mins at a time. I've never had this issue with any other brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We aim to provide our customers with the best experience possible. The Buds3 Pro lets you easily switch your audio from your Galaxy phone to your laptop. Enjoy your favorite playlists on your phone, and then seamlessly transition to your laptop for the final boss battle in your favorite game using the PC Auto Switch feature. If you've tried all the tips that come with your Galaxy Buds3 Pro and still find them uncomfortable, it may be helpful to ensure you're wearing them correctly. Start by checking that you have the right size ear tips, as the Bud tips come in various sizes to fit different ear shapes. A proper fit is essential, as it should eliminate any gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. Once you have the appropriate tips, check for the directional marks on the bottom of the earbuds—look for an "L" for left and an "R" for right. Insert the right (R) bud into your right ear, ensuring the "R" is facing you, and do the same with the left (L) bud in your left ear. Adjust the angle slightly so the microphone points toward your mouth instead of hanging straight down. Finally, fine-tune the position by rotating the earbuds until you find a comfortable fit, allowing for a better listening experience. We hope that this helps! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US