Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Bad buds3 pro don't recommend buying them again
on December 11, 2024
Posted by: Nadim
from Rome, GA
Expertise:Expert
Verified Purchase:Yes
Received them and 2nd day right bud stopped charging I'm not repairing out of my own pocket
No, I would not recommend this to a friend.
Features
5
Design
3
Value
1
Response from Samsung USBy R&R Team, December 12, 2024
It's great to hear from you, Nadim. We really appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours when using a fully charged case. Additionally, you can share your audio with those around you by connecting multiple pairs of Buds to a TV or smartphone. This feature allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends during events like silent discos or movie nights. We hate to see that you've had some challenges trying to charge one of your buds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Check out the link attached for troubleshooting options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this if needed. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
Samsung Support. -Kelvin
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Deb mc
from Ny
Expertise:Intermediate
Verified Purchase:Yes
I am liking these ear buds better than the Pro original model.
The noise canceling feature is great.
I do find it a little awkward getting the buds in the case. So far I can live with it.
The noise canceling feature is great.
I do find it a little awkward getting the buds in the case. So far I can live with it.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Centerville, MN
Expertise:Expert
Verified Purchase:Yes
Horrible design, Horrible fit, even with changing the tips, they keep falling out of my ears. Charging always stops due to moisture. Can't get their case off of the buds case. Ear tips are not interchangeable with regular tips. I went back to tge buds 2 pro.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your feedback about the Galaxy Buds 3 Pro. We see that you have some concerns about the fit and design, as well as the charging. Our goal is to ensure that our products meet your expectations. We continually strive to improve our products, and your input is valuable to us. To assist you better, we would like to gather more information about the moisture issue you mentioned while charging your buds. For the fit, please ensure you have the correct size ear tips, as the Galaxy Buds 3 Pro come in various sizes. The tips should fit snugly without any gaps between your ear and the tip to prevent sound leaks and ensure optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds 3 Pro. Once the correct tips are installed, check the directional marks labeled "L" for left and "R" for right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this helps you get the proper fit on your Buds3 Pro. Once again, we recommend reaching out to us at Samsung Support so that we can further assist you with what you are experiencing while trying to charge your buds. We look forward to hearing from you! -Kelvin
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bob H
from New York
Expertise:Expert
Verified Purchase:Yes
Charging issues just like previous version. Takes 40 plus minutes for the blinking red light to go off each time
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
3
Response from Samsung USBy R&R Team, December 12, 2024
We appreciate you taking the time to reach out to us, Bob. Your feedback is crucial as we continue to make changes and improvements. We noticed that you wanted to share your thoughts on the Galaxy Buds3 Pro. One feature worth highlighting is their long-lasting battery life. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time, allowing you to enjoy your music without interruption. If your Galaxy earbuds are not charging or turning on, it could be the earbuds, the charging case, or the charger. Start by using the included USB cable and a Samsung-approved wall adapter to ensure proper charging. For wireless charging, make sure the case is centered on the charging pad and is free from covers that may interfere. Check that the earbuds are properly seated in the case and that the charging contacts are clean. Inspect the earbud tips for correct installation and check the indicator lights; a flashing red light could indicate a problem. If the case or earbuds are damaged, you’ll need replacements. If this persists after troubleshooting, you may need to contact Samsung at 1-800-SAMSUNG for assistance getting your buds looked at. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds.
on December 11, 2024
Posted by: Chris
from Davenport, Fl
Expertise:Intermediate
I bought this a month ago. My first Galaxy buds. I am really enjoying the product. I love leaving the LED light on at night. I hope other buds in the future will have the LED feature.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Isac
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Great,amazing,nice,fantastic, i don't know what else to say
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best audio good experience very recommended
on December 11, 2024
Posted by: Christian
from New York
Expertise:Intermediate
Verified Purchase:Yes
Excellent audio good fidelity sound, .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dollar Tree fitment
on December 11, 2024
Posted by: ItDoesntMatter
from Nyc
The fitment of these buds are the same as Dollar Tree ear buds. They hurt and they don't stay in. The sound is okay, not that much better than my FE buds.
Ambient sound not that great, I have to constantly take them off to hear clearly. Noise canceling not that great either, I can still hear plenty of outside noise still with it on. All in all, absolutely not worth the price. I'll stick to my cheap FE buds. I was much happier with them.
Ambient sound not that great, I have to constantly take them off to hear clearly. Noise canceling not that great either, I can still hear plenty of outside noise still with it on. All in all, absolutely not worth the price. I'll stick to my cheap FE buds. I was much happier with them.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for reaching out! We appreciate your feedback on the Galaxy Buds3 Pro, as our goal is to provide the best experience with all our devices. The Galaxy Buds3 Pro is designed with Adaptive Noise Control powered by Galaxy AI, allowing you to tune out unwanted sounds automatically. To ensure optimal audio quality and comfort, it's essential to use the right-sized ear tips, which come in various sizes; please check our guide for instructions on changing them. When inserting the earbuds, align the directional marks, with "R" facing you for the right ear and "L" for the left ear, and adjust them for a snug fit. You can also run an earbud fit test in the Galaxy Wearable app. For effective noise cancellation, it’s important to wear the earbuds properly and ensure that the ear tips are securely attached; if needed, try a larger size for a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US