Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rjm1
from Columbus Ohio
Expertise:Intermediate
Verified Purchase:Yes
Good sound, average background noise blocking at best And below average battery life. My buds 2 pros had a way better battery life.
No, I would not recommend this to a friend.
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for reaching out to us, Rjm1. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. We're glad to see that you are enjoying the sound quality these buds offer. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. We noted your concerns about the noise cancellation as well as the battery life. For the ANC we recommend making sure you are using the correct bud tip size and are wearing them properly. The Galaxy Buds3 Pro offers up to 26 hours of playback time per charge, extendable to 30 hours with a fully charged case. You can also make a few adjustments to help conserve battery life. For example, store the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jojo
from Fl
Expertise:Intermediate
Verified Purchase:Yes
They are fantastic the 3rd audio and the noise cancelation.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Diego
Expertise:Intermediate
Verified Purchase:Yes
Love them. Traded in previous edition and love the new style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Denier, colorado
Expertise:Beginner
Verified Purchase:Yes
Is nice and the noise canceling work very well and very nice sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad quality, stopped working within a month
on December 23, 2024
Posted by: Gaurav M
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Bought it in August 2024 and the left one stopped working after about a month. The voice is so faint in that one, you can barely hear it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: SHANU
from MN
Expertise:Beginner
Verified Purchase:Yes
Very nice.and good lesson music good futures.good experience.
I would recommend this to a friend!
Features
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Karissa
from Austin
Expertise:Expert
Verified Purchase:Yes
Sleek and comfortable, very pleased with new design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Danny
from Colorado
Expertise:Expert
Verified Purchase:Yes
Excellent sound quality, ear fit, and ease of use. I had the Galaxy Pro Buds 2 and love them and these are certainly an improvement on those. I used can wear them pretty much anywhere with no issues. The only reason this does not get a 5 star review is because the active noise cancellation does not work as much as I would like.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for your thoughtful review of the Galaxy Buds3 Pro, Danny! Your insights are essential as we continue to make improvements and changes. We're thrilled to hear that you appreciate the excellent sound quality, ear fit, and ease of use. We’ve designed the Buds3 Pro with advanced audio technology to enhance your listening experience, and it’s great to know you’re enjoying those improvements. We noted your concern regarding the active noise cancellation. While the Galaxy Buds3 Pro features Adaptive Sound technology to automatically adjust sound levels based on your environment, it’s crucial to ensure they fit properly for optimal performance. Make sure that you are using the correct ear tips for your ears, as a snug fit can significantly enhance noise cancellation. Additionally, please check that your Galaxy Buds3 Pro is updated to the latest firmware through the Galaxy Wearable app, as regular updates help improve functionality. You can also adjust the Active Noise Cancellation settings within the app to find the best mode that suits your surroundings. We value your feedback and are continuously working to enhance our products. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support for further assistance. Thank you for being a valued member of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US