Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great comfort, easy to use, amazing sound quality!
on December 30, 2024
Posted by: Gmoney
from Long Island, NY
Expertise:Expert
I am delighted with my purchase! I have not been disappointed after wearing these earbuds for the past few weeks. Each earbud fits well and stays in place during exercise. I enjoy the sound quality, whether listening to music or making phone calls; the audio is phenomenal. Additionally, I appreciate the extra case holder—it’s very convenient and includes a helpful clip.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Should have stuck with the Buds 2 Pro
on December 30, 2024
Posted by: Jetcore
from Woods Cross, UT
Expertise:Expert
These sound better than the Buds 2 Pro I had before but I've had so many issues with these Buds 3 Pro. The adaptive noise cancelation seems like a good idea for when you want to talk to someone but they quite often don't switch back to active cancellation mode, they get stuck. To the point I turn the feature off. I've also had a lot of charging issues where one bud won't charge. The bud terminals have to be spotless to charge, I didn't have this issue with the old designs with dedicated copper disk for the terminals. I've had pairing issues where once again these buds have to be spotless at the terminal points to get the pairing signal from the case.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Jetcore. We appreciate your feedback, which helps us improve our products. We understand that enjoying the adaptive noise cancellation feature is important. If you’re having challenges with it getting stuck, we suggest checking whether the earbuds' software is up-to-date. To do this, open the Galaxy Wearable app on your device and see if any updates are available. For the charging challenges, ensuring that both the earbuds and the case are clean can help maintain connectivity. You can clean the charging terminals gently with a dry cotton swab to remove any dust or debris. This will ensure a better charging experience. If you continue to face challenges like these, we recommend resetting your Galaxy Buds 3 Pro. This can often resolve various functionality concerns and may restore the performance you expect. Thank you again for your feedback, and we hope these tips help you enhance your experience with the Galaxy Buds 3 Pro! If any of this persists, please be sure to reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: digitap
from New York
Expertise:Intermediate
Verified Purchase:Yes
The sound is good, and the AI noise cancelling works well. I like that it will sense if I'm conversing with someone or if there is traffic nearby and lets the sound filter through. It takes a little getting used to, but then a lot easier than having to take them out when I want to hear what is going on around me. I dislike the fit. They are not very comfortable and often feels like they are about to fall out. I tried the different silicone sizes, and they helped just a little bit. They also have actually fallen out of my ear a few times.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to see that you appreciate the sound quality and the advanced AI noise-canceling features. These earbuds are designed to seamlessly adapt to your environment, making it easier to stay connected while enjoying your favorite audio. We understand that fit is essential for long-term comfort, and we encourage you to try the various tip sizes included, as they are crafted for optimal comfort and sound isolation. Additionally, we recommend ensuring that the earbuds are securely seated in your ears for the best experience. You can also perform a fit test with your Buds3 Pro if needed. Your feedback is invaluable to us, and we continually strive to improve our products. If you need further assistance or tips on maximizing your experience with the Galaxy Buds3 Pro, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Victor M
from Leesburg, VA
Expertise:Expert
Verified Purchase:Yes
Good, but, the functions buttons are difficult to use because of the "pinch" use.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Victor. We always appreciate your insights. At Samsung, we strive to provide a seamless listening experience and understand that ease of use is essential. The Galaxy Buds3 Pro is designed with advanced features, delivering our best and most immersive audio yet. Key features include Wind Shield, Blade, Light Swipe, and Pinch Control. We see that you may be having some difficulties adjusting to the new pinch controls. We recommend customizing your touch controls through the Galaxy Wearable app for the best usability. Your experience matters, and we're here to help you enjoy every moment of your audio journey! Be sure to check out the link attached for details on how to use the pinch functions on your Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
5
W
on December 29, 2024
Posted by: Deke 1975
I just bought these a few days ago and they are incredibly awesome, I went from the galaxy buds 3 to these and that blow them out of the water that are fantastic i mean such wonderful sound and amazing features!! Great!! AWESOME!!
Written by a customer while visiting Samsung US
Posted by: Bboygufi
Verified Purchase:Yes
The sound is not overpassing my expectation, I expected more quality. I don't feel they fit properly in ears I'd prefer they fit tide. And i also expected a shorter antenna or whatever is called, the things where mics are at.
Response from Samsung USBy R&R Team, December 30, 2024
Thanks for sharing your detailed feedback on the Galaxy Buds3 Pro with us! We always love hearing from our valued customers and getting your insights. We hate to see that the sound of your buds has not met your expectations. The Buds3 Pro offers Ultra High-Quality Audio (24-bit / 96 kHz). We urge you to explore the link attached for options that should help optimize your buds sound experience. If you're having trouble getting a good fit with your Galaxy Buds3 Pro, it's important to use the right-sized ear tips, as these earbuds come with various options. A proper fit means no gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. First, ensure you have the correct ear tips attached. Then, check the bottom of each earbud for directional markings: an "L" for the left ear and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth, and adjust the fit by rotating the buds forwards and backwards until it feels comfortable. You can also perform an earbud fit test using the Galaxy Wearable app to ensure you have a proper fit. We appreciate all of your insights. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001321/
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Written by a customer while visiting Samsung US
Posted by: M Din
from Florida
Expertise:Expert
Verified Purchase:Yes
This is the best one. Best noise cancellation and voice quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tim2
Expertise:Intermediate
Verified Purchase:Yes
I thoroughly enjoy these. There far and away better than the Anker earbuds they replaced!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US