Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Nice headphones for samsung ecosystem
on January 2, 2025
Posted by: Jomon
from CA
Verified Purchase:Yes
Like the headphone sound and voice prompt command
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 29, 2025
Thank you very much for your review of the Galaxy Buds3 Pro, Jomon! We’re delighted to see that you are enjoying your experience with them, especially your feedback about the voice command feature. The voice command feature truly enhances convenience, allowing you to control your music, adjust the volume, and even take calls all hands-free. It’s like having a personal assistant right in your ears. If you have set up Bixby on your phone, you can seamlessly use it with your earbuds, making it even easier to multitask without missing a beat. These features are designed to simplify your life so you can focus on what you love. Your feedback is invaluable, and we hope you continue to explore all the features these earbuds have to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Would not buy again
on January 2, 2025
Posted by: AaAA
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Pro:
Sound quality
Con:
Fit. They fit weird and don't fit well in the ear canal like my previous Samsung ear bugs. I also get complaints from people with whom I talking on calls that I sound muffled. I find myself removing my earbuds on half of my calls so they can hear me.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re glad to see that you appreciate the sound quality. The Buds3 Pro features Ultra High-Quality Audio (24bit / 96kHz) along with a refreshed look. Designed for true audio lovers, these earbuds offer a comfortable new shape and improved hardware, delivering the high-resolution audio experience your ears have been craving. Regarding your concerns about fit and muffled audio, ensure your earbuds are positioned correctly for the best experience. If you’re experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a couple of reasons for this. It’s possible that the earbuds might have accumulated dust or debris, or you may even be wearing them incorrectly. Check out the link attached for options to help troubleshoot this. The Buds3 Pro come with different sized ear tips, so it’s essential to use the right size for your ears. A proper fit will help prevent sound leaks and ensure optimal audio performance. To achieve that ideal fit, please check the bottom of the earbuds for the directional marks: you'll see an 'L' and an 'R.' Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Remember to angle the earbuds slightly so that the microphone points toward your mouth rather than straight down. You can adjust them by rotating them forward and backward until they feel just right. Additionally, we recommend running an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. We hope this helps improve your experience with your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 2, 2025
Posted by: Mark B
from Stillwater oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Awesome sound and very comfortable to wear long periods of time
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Mark. We love to see that you're enjoying the awesome sound quality and comfortability of these buds. They are designed for long-lasting comfort with an improved shape that provides our best fit ever. The outstanding sound quality you mentioned is thanks to high-resolution 24-bit/96kHz audio, which allows you to hear all the intricate details of the music just as it was intended. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on January 2, 2025
Posted by: Eeee
from Florida
Expertise:Expert
Verified Purchase:Yes
Love them great fornoutside work on loud heavy equipment can hear and talk on the phone no problems
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for your sharing your review of the Galaxy Buds3 Pro! We're pleased to see that you're enjoying their performance during outdoor work and with loud equipment. The advanced Active Noise Cancelling feature is designed to help you stay connected, even in noisy environments, and it seems like it's working perfectly for you. We also appreciate how their comfortable fit allows for extended use without any issues, ensuring you can take calls easily. If you ever have more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung, the way to go
on January 2, 2025
Posted by: Derrick
from California
Expertise:Beginner
Verified Purchase:Yes
I'm enjoying the wireless earbuds that connect to my phone as soon as they come out of the case, this is a new experience for me. The dynamic stereo sound with the noise cancelation, just awesome.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Derrick! It's great to see that you love the seamless connection when you take them out of the case. We're thrilled that you're enjoying the dynamic stereo sound and effective noise cancellation. Plus, with up to 26 hours of playtime per charge (and 30 hours with the fully charged case), you can enjoy your music without interruption. Thanks again for your feedback once again! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy 3 Pro
on January 2, 2025
Posted by: Fredrick Millican
from Baton Rouge, La
Expertise:Intermediate
Verified Purchase:Yes
Good ear buds, but the in ear comfort could be better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Fredrick! We truly appreciate your feedback and are glad to hear you’re enjoying the sound quality! The Buds3 Pro is designed to deliver remarkable audio clarity and depth. We understand that in-ear comfort is essential for a satisfying experience. To enhance comfort, we recommend trying out the various ear tip sizes included in the package, as a snug fit can make a significant difference. You can find a fitting guide in the link attached to help you achieve a better fit. If you have any questions or need assistance, please reach out to us at Samsung Support. Thank you again for your valuable feedback! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Buds, quality sound
on January 2, 2025
Posted by: MarkO
from Atlanta Georgia
Expertise:Expert
Verified Purchase:Yes
Love these new Buds3 Pro! Awesome sound quality. (Really Samsung? Too short when it shows 50/50 minimum) ...
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound
on January 2, 2025
Posted by: 512Safe
from Texas
Expertise:Expert
Verified Purchase:Yes
Overall, great product. Excellent sound, robust case and extra benefit of the additional cover case with a clip makes it a great item to have.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your thoughtful review of the Galaxy Buds3 Pro. It's great to know that you are enjoying the incredible sound quality. We're also glad to see that you ended up getting the cover case with a clip. The clip case is designed to help protect your Buds while you’re on the go. The convenient Clip Case with Carabiner secures your Galaxy Buds' charging case, ensuring it doesn’t open unexpectedly. The carabiner clip allows you to easily attach your Galaxy Buds to your bag or belt loop for quick access to your favorite tunes. It’s great to hear that it has been beneficial for you! If you ever need assistance or have any questions about your Galaxy Buds3 Pro, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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