Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Buds 3 pro don't work right with book 4 edge
on January 28, 2025
Posted by: Curtis
from New Hampshire
Expertise:Intermediate
Bought a Galaxy Book 4 edge and the microphone doesn't work with the laptop. Seamless earbuds connection also doesn't work with this laptop. Have to imagine it's the Buds. The microphone works with my work HP. I would buy Sony headphones. I don't have any issues with my wife's. Since you can't use seamless connection it's not worth it.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Curtis. It’s great to see that you're exploring their features! Regarding the seamless connection, the Galaxy Buds3 Pro are designed for easy switching between devices. When you want to use your earbuds with a laptop, make sure your Buds are paired correctly. You can check the connection status in the Bluetooth settings on your laptop. If you're having trouble with the microphone, ensure that the Buds are selected as the audio input device in the sound settings of your laptop. Additionally, check if there are any software updates available for your Galaxy Buds3 Pro via the Galaxy Wearable app, as this can enhance performance and connectivity. Remember, you can also enjoy listening to your favorite playlists effortlessly. With features like PC Auto Switch, you'll be able to shift between your Galaxy phone and laptop fluidly. If you require further assistance, feel free to reach out to us at Samsung Support. We’re here to ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
NO Warranty, Factory Problems.
on January 28, 2025
Posted by: Dgo87
I used them just for 2 weeks for running (no rain or water near them) normal use, IAfter a long run yhey started to make a lousy weird beep and the case started to blink. I sent them to repair and told me that they could´t be repaired and Samgung wont make good the warranty.
Response from Samsung USBy R&R Team, January 29, 2025
Hi Dgo87! Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re committed to ensuring that our customers have great experiences with our products. Samsung offers a 12-month limited warranty for manufacturer defects, which includes your Galaxy Buds3 Pro. Additionally, we provide the option to add Samsung Care+ for extended protection and support on eligible devices. To assist you further, we would love to gather some more information regarding your situation. Please reach out to us at Samsung Support, and we’ll be here to help you every step of the way. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality
on January 28, 2025
Posted by: Mina
from Florida
Expertise:Intermediate
I got these as a Christmas gift, beand new. My left earbud suddenly stopped working. I have no idea why. I'm not one to drop my earbuds so for it to stop working suddenly was disappointing. And I enjoy samsung products so now I am stuck debating whether to purchase another pair or go with a different brand. I am truly upset.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mina. We're glad to hear you received them as a gift, and we understand how disappointing it can be when a product doesn’t perform as expected. If your left earbud has stopped working, it could be due to a variety of factors. Sometimes, the earbuds may disconnect from your phone because of a poor Bluetooth connection or incorrect fitting. We recommend ensuring that the earbuds are properly inserted into your ears for the best sound and connection. Additionally, please check that your Bluetooth connection is secure and that the earbuds are running the latest software version. Check out the link attached for additional troubleshooting steps. We're committed to ensuring you enjoy the full benefits of your Galaxy Buds3 Pro! If this persists, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,is%20up%2Dto%2Ddate.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pretty good (they look like airpods though)
on January 28, 2025
Posted by: FreeRangeAvocado
from Chicago, Illinois
Expertise:Intermediate
Verified Purchase:Yes
The sound is better than previous iterations. They fit better in the ears and they look good*. I've had mine for around a month now and can say that I have no issues at all regarding, connectivity, reliability, or battery life. I haven't tested them but in my experience I've never had the battery run out on me. They also haven't left me wanting to wear them for longer but having to put them back in the case, or worse, back on a charger so that's nice.
All that being said they're not perfect. While I've never had connectivity issues I have, occasionally, had an issue using Google assistant. The issue arises when using Google assistant and then the quality of sound goes down, significantly, and won't restore back to normal until I put them in their case and put them back on. And my other, less important criticism, is that they look like airpods. Just straight up. Down from the Buds themselves to the case. Samsung really was just looking at Apples homework and copied it. But hey, "Good artists copy, great artists steal" and in Samsung's case they made some pretty good wireless earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Step in the wrong direction.
on January 28, 2025
Posted by: Josh
Expertise:Intermediate
I have owned the Galaxy Buds2 Pro and right out for the box they fit absolutely perfect, HOWEVER, these that is the exact opposite for the Buds3 Pro. No matter which size ear insert I use, they do not want to stay in my ear. Very disappointed.
I wish my previous pair did not get water damaged or else I wouldn't have upgraded. But here we are. Huge let down Samsung.
I would be so happy if I got a claim to exchange these for brand new Galaxy Buds2 Pro.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Josh. It's grea to see that the Buds2 Pro fit you perfectly, and we understand how important a comfortable fit is for enjoying your audio. To get the best fit with the Buds3 Pro, it's essential to use the right size ear tips. Samsung offers different sizes to ensure there’s no gap between your ear and the ear tip, which can significantly improve sound quality and comfort. If you need help selecting the right tips, there are guides available on our website. Also, be sure to pay attention to the directional marks on the earbuds. The R and L should face you when inserting them. Position the microphone towards your mouth and adjust the buds slightly by rotating them until you find the fit that feels right. We recommend using the earbud fit test in the Galaxy Wearable app. This feature will help confirm that the buds are snug and provide an optimal listening experience. We appreciate your feedback and hope these tips enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds
on January 27, 2025
Posted by: Buds 3
So happy I bought these, best buds yet:) can't wait until next ones
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your wonderful feedback on the Galaxy Buds3 Pro! We're thrilled that you're enjoying them so far! With our first-ever dual amplifier featuring independently controlled woofers and tweeters, these earbuds deliver a rich and immersive sound experience. Additionally, we designed the Adaptive Noise Control with Galaxy AI to enhance your experience further. It intelligently tunes out unwanted sounds, such as conversations and background noise, allowing you to focus on what matters most. We can't wait for you to experience the next generation of sound with our future products. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Won't stay in my ears
on January 27, 2025
Posted by: Bibi
Verified Purchase:Yes
Great sound, outstanding battery life, and they look great. But I can't seem to keep them in my ears, regardless of which size I choose. Same problem I have with all earbuds of this type.
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Bibi. We are thrilled to hear that you enjoy the remarkable sound quality and impressive battery life, which can provide up to 26 hours of playtime on a single charge and extend to 30 hours with the case. To enhance your experience further, it is essential to have the right-sized ear tips for a comfortable and secure fit. The Galaxy Buds3 Pro come with multiple sizes, allowing you to choose the perfect fit for your ears. This not only aids in comfort but also helps prevent sound leaks for optimal audio quality. To ensure a proper fit, remember to check for the directional marks on the earbuds labeled L for left and R for right and insert them accordingly. Adjusting the angle can also help the microphone pick up your voice better, which enhances your calls and interactions. Additionally, don’t forget to utilize the earbud fit test in the Galaxy Wearable app to confirm that you have achieved the best fit. We appreciate your feedback and hope these tips enhance your overall experience with the Galaxy Buds3 Pro. If you have any questions or concerns, please do not hesitate to reach out ot us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not recommend
on January 27, 2025
Posted by: Dsol
Expertise:Expert
I regret trading in my old samsung buds for these. The ear tips broke off. Samsung still hasn't sent me replacement ear tips so I haven't been able to use them for a month. I have to take them for repair.
The sound isn't great. The material feels like cheap plastic and look similar to other competitors. Very disappointed.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Dsol. The Galaxy Buds3 and Galaxy Buds3 Pro are wireless earbuds that provide seamless music listening and call handling when connected to your mobile device. Perfect for various activities like workouts, these earbuds offer convenience and high-quality sound. We hate to hear about your challenges with the ear tips and the sound quality. The Galaxy Buds3 Pro is designed to deliver high-quality sound and a comfortable fit, so it’s concerning to hear about your experience. We encourage you to reach out to us at Samsung Support for further assistance with the ear tip replacement. We want to help resolve this quickly so you can get back to enjoying your earbuds. We strive for excellence in our materials and sound quality, and your feedback is invaluable in helping us improve. -Kelvin
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Written by a customer while visiting Samsung US
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