Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Fix the tips!
on February 6, 2025
Posted by: Spud
from Kansas City, MO
Expertise:Intermediate
Like the others, the tips need to be fixed. Too tight to get them off. Yes I watched the video on how to change them. The problem is, the tip was too tight to remove and the silicone just tore right off
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Spud! We're glad to see you're exploring their features and appreciate your feedback. It sounds like removing the tips was a challenge for you, and we understand how important it is to have the perfect fit for your comfort. If you find that the tips aren’t coming off easily, please know that we're here to assist you. Remember, products sold by Samsung come with a 12-month warranty against manufacturing defects, so feel free to reach out if you need support. Additionally, you might consider Samsung Care+ for extra coverage and support on your devices, ensuring you have the best experience possible. Please reach out to us at Samsung Support so that we can look into what options are available to get this resolved. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Wind noise is horrible at 10 mph, eg on a bike
on February 6, 2025
Posted by: Mike
from Denver CO
Expertise:Expert
The wind noise on these ear buds is horrible.
Is there a setting or a software update to fix this?
Riding a bike with these in not possible at about 10 mph it is like the ear buds amplify the wind noise.
If the wind noise can be fixed I would rate them a 5 🌟
Is there a setting or a software update to fix this?
Riding a bike with these in not possible at about 10 mph it is like the ear buds amplify the wind noise.
If the wind noise can be fixed I would rate them a 5 🌟
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Mike! We understand that wind noise can be a concern, especially when biking or running. We're committed to providing the best listening experience possible, and we’re excited to let you know about our new windshield feature. This innovative technology minimizes wind noise, ensuring that you can enjoy your music or calls while riding your bike at any speed. We recommend checking for any software updates, as they often include improvements and enhancements related to sound quality. Also, be sure to try out the additional bud tips provided with your device to get the best fit. Your satisfaction is important to us, and we hope this feature helps you get the most out of your Galaxy Buds3 Pro. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Very good quality for the noise cancelling Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't stay in ear
on February 6, 2025
Posted by: Andrew
Expertise:Expert
Keeps coming out of my ear every 15 to 30 minutes. I'm not even moving, just sitting at my desk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for your feedback regarding the Galaxy Buds3 Pro, Andrew. We understand that it's important to have a secure fit for the best listening experience, so here are some tips to help the earbuds stay in place. First, make sure you are using the right-sized ear tips; a proper fit is crucial to prevent them from falling out. The Buds3 Pro comes in various sizes to help you find the most comfortable and secure option. When inserting the earbuds, align the directional marks with the R facing you for the right ear and the L for the left. Angling the earbuds slightly so that the microphone points towards your mouth can enhance both fit and sound quality. For added assurance, consider running the earbud fit test in the Galaxy Wearable app. This feature will help you ensure the best fit for your lifestyle. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Locdawg
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
I love them. The best earbuds I ever owned. Would suggest
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
GOOD Idea BAD PRODUCT
on February 5, 2025
Posted by: CeDub
Great idea, but the connectivity's a real pain, making a good product bad. The sound is awesome, but using these buds for conference calls will drive you nuts. The Bluetooth is unreliable, and the mics don't work at all with Windows, even on a brand-new Galaxy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
5
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, CeDub! We appreciate your feedback and want to ensure you have the best experience possible. We noed that connectivity can sometimes be challenging for you. To enhance Bluetooth stability, we recommend ensuring that your device’s software is up to date. You can check for updates on your Galaxy device by going to Settings > Software update > Download and install. This often helps in improving the overall performance. Regarding the microphone performance during conference calls, we suggest adjusting the microphone settings through the Galaxy Wearable app. Open the app, go to the "Ambient sound" or "Voice detect" settings to customize and optimize your audio experience. We value your feedback and are committed to providing a product that meets your needs. If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kurt
from Fritz Creek,Ak
Expertise:Intermediate
Verified Purchase:Yes
Love the sound of these headphones and they fit amazing stay in if you choose the right tips just wish there was more information on the website about this item
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, February 5, 2025
Hi Kurt! Thank you for sharing your review! We're thrilled to see that you love the sound quality and fit of the Galaxy Buds3 Pro. The AI sound optimization really enhances your listening experience, and it's great to know they stay in place with the right tips. We understand how important detailed information is, and we've put together a comprehensive guide that covers the latest specs, including battery capacity and sound options. Be sure to check out the link attached to learn more about what your Buds3 Pro has to offer. We appreciate your feedback and will continue to improve our website to provide the information you need. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003393/
https://www.samsung.com/uk/support/mobile-devices/galaxy-ai-on-the-galaxy-buds3-pro-and-buds3/?srsltid=AfmBOooiSe8Hk12fimSLz6uJ3sju7Uyf6LJ4NRtt-ZNDzKm6mPM7Jo0S
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https://www.samsung.com/us/support/answer/ANS10003393/
https://www.samsung.com/uk/support/mobile-devices/galaxy-ai-on-the-galaxy-buds3-pro-and-buds3/?srsltid=AfmBOooiSe8Hk12fimSLz6uJ3sju7Uyf6LJ4NRtt-ZNDzKm6mPM7Jo0S
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on February 4, 2025
Posted by: JSch
from Davenport iowa
Expertise:Intermediate
Worked great for about 5 months then one of them stopped working
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, JSch. Your input is crucial as we strive to make improvements and enhancements. The Buds3 Pro features a refreshed look and delivers revolutionary sound designed for true audio enthusiasts. With a comfortable, new shape and upgraded hardware, they provide the high-resolution audio experience your ears have longed for. We hate to see that one of your buds is not functioning correctly after months of use. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. In order to further assist you with this, we would need to gather some additional information about what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you with this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US