Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
In love with the features
on May 25, 2026
Posted by: Musiclover1525
[This review was collected as part of a promotion.] I completely love all the features my earbuds have I got him as a Christmas present from my mom and being loving them since. Noise cancelation is really handy to concentrate in activities such as assignments at school and ambient sound really helps me to be aware of my surronding while walking to school. The design is pretty good too I really like the lights they give the earbuds a pretty good touch, and also come pretty useful when losing one as it really helps you spot the missing earbud. Overall I really love the buds 3 pro and really wonder how the next models are going to be and if they can surpass the great experience the buds 3 pro gave me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds
on May 25, 2026
Posted by: Jav7265
[This review was collected as part of a promotion.] These are some of the best sounding ear buds with alot of great features. The noise canceling is great and along with the AI translation it makes these buds a real asset. My wife actually uses these for work and makes her job a lot easier, as she is learning Spanish. I recommend these for all the amazing benefits they provide.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love them, they are great
on May 25, 2026
Posted by: Skee67
[This review was collected as part of a promotion.] Love the Budspro3's, they have been great. I haven't used the AI feature yet but will soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice sound
on May 25, 2026
Posted by: Satisfiedcustomer
[This review was collected as part of a promotion.] Love my buds my only complain is you cant skip songs from the buds like the previous version
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on May 25, 2026
Posted by: Txzgal
[This review was collected as part of a promotion.] I love how the Galaxy AI. It's very hopeful with using these earbuds. Is excellent sound and responsiveness. They hold an excellent charge in hold up all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great design but the stop working and still brand
on May 25, 2026
Posted by: BIMBA2283
[This review was collected as part of a promotion.] The earbuds was fine fit really good tue problem was the mic stop working the people and the other side don't listen t me
Value
1
Response from Samsung USBy R&R, June 5, 2026
Hey there BIMBA2283,
Thank you for sharing your insights about the Galaxy Buds3 Pro. These earbuds provide rich sound and a comfortable fit, making listening enjoyable throughout the day. We’re glad to hear that you've found them secure and that you enjoy the audio quality.
We understand that microphone performance is crucial for staying connected with others, and that issues with it can affect your experience. If the microphone on your Galaxy Buds3 Pro has stopped working, there are a couple of potential remedies depending on the symptoms.
First, try recording something using your earbuds. If the audio is distorted, the microphone may be blocked and in need of cleaning. To clean it, regularly maintain the microphone hole, speaker, and air duct to prevent debris build-up. Use a clean, dry, soft brush or a cotton swab to gently remove any earwax or other debris.
However, if you're not getting any sound at all, it may be time to take your earbuds in for repair. We have partnered with uBreakiFix as an authorized repair location. You can either walk in or make an appointment at any of their locations.
Thank you once again for sharing your thoughts with us, and for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy Buds3 Pro. These earbuds provide rich sound and a comfortable fit, making listening enjoyable throughout the day. We’re glad to hear that you've found them secure and that you enjoy the audio quality.
We understand that microphone performance is crucial for staying connected with others, and that issues with it can affect your experience. If the microphone on your Galaxy Buds3 Pro has stopped working, there are a couple of potential remedies depending on the symptoms.
First, try recording something using your earbuds. If the audio is distorted, the microphone may be blocked and in need of cleaning. To clean it, regularly maintain the microphone hole, speaker, and air duct to prevent debris build-up. Use a clean, dry, soft brush or a cotton swab to gently remove any earwax or other debris.
However, if you're not getting any sound at all, it may be time to take your earbuds in for repair. We have partnered with uBreakiFix as an authorized repair location. You can either walk in or make an appointment at any of their locations.
Thank you once again for sharing your thoughts with us, and for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The worst earbuds I've had from samsung
on May 25, 2026
Posted by: RACKZ01
[This review was collected as part of a promotion.] This is the first earbuds from samsung that has completely frustrated me and the people I talk to. People complain constantly that they can't hear me and I've tried everything to fix the settings hoping to resolve the issue and it never works, well unless i have both buds in. Absolutely frustrating.
Value
2
Response from Samsung USBy R&R, June 4, 2026
Hola RACKZ01,
Thank you for reviewing the Galaxy Buds3 Pro. With premium audio features and seamless connectivity, these earbuds are designed to enhance your listening experience. We understand how frustrating it can be when the experience does not meet your expectations.
If you are having trouble with others not being able to hear you through your Galaxy Buds3 Pro, it may be due to a needed software or firmware update. It's also possible that some of the enhanced features, such as ambient sound, are turned on, which can affect call quality.
You can test your microphone by going to the settings on your device and checking your earbuds to ensure that the microphone is functioning properly. If, after trying these troubleshooting steps, you continue to experience issues, please reach out to our Samsung Support Team for further assistance.
We appreciate your feedback regarding connectivity and call quality, as it is important to us. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy Buds3 Pro. With premium audio features and seamless connectivity, these earbuds are designed to enhance your listening experience. We understand how frustrating it can be when the experience does not meet your expectations.
If you are having trouble with others not being able to hear you through your Galaxy Buds3 Pro, it may be due to a needed software or firmware update. It's also possible that some of the enhanced features, such as ambient sound, are turned on, which can affect call quality.
You can test your microphone by going to the settings on your device and checking your earbuds to ensure that the microphone is functioning properly. If, after trying these troubleshooting steps, you continue to experience issues, please reach out to our Samsung Support Team for further assistance.
We appreciate your feedback regarding connectivity and call quality, as it is important to us. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good product, however....
on May 25, 2026
Posted by: GalaxyFan6969
[This review was collected as part of a promotion.] Product is great looking and have good battery life, however the active noise cancelation is hit or miss. Tried all the ear bud adaptors and can not get a good seal. The Ai is great and nice to have and the touch controls are excellent.
Value
3
Response from Samsung USBy R&R, June 5, 2026
Hiya GalaxyFan
The Galaxy Buds3 Pro offer excellent sound quality, impressive battery life, and a sleek design. Active noise cancellation (ANC) significantly enhances the listening experience and can greatly influence overall satisfaction. To maximize the benefits of features like ANC, it’s essential to ensure a proper fit with your Galaxy Buds3 Pro.
Wearing your earbuds correctly is crucial for several reasons: it improves sound quality, ensures comfort, and helps keep them securely in your ears. An improper fit can lead to discomfort, sound leaks, and an increased likelihood of losing an earbud, especially while jogging. Therefore, make sure you wear them with the right fit.
The Galaxy Buds3 Pro come with various ear tip sizes. Start by selecting the right size for your ears; they should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro.
Once you have the correct tips on your earbuds, follow these steps to ensure a proper fit:
1. Check the bottom of the earbuds for directional markings—an "L" for the left ear and an "R" for the right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down.
5. Adjust the earbuds by rotating them forwards and backwards until the fit feels right.
6. You can also run an earbud fit test to ensure a proper fit.
For more information on achieving the perfect fit, please check out the online article linked below.
Thank you for sharing your thoughts with us, and thank you for choosing Samsung as your go-to brand!
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003394/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Buds3 Pro offer excellent sound quality, impressive battery life, and a sleek design. Active noise cancellation (ANC) significantly enhances the listening experience and can greatly influence overall satisfaction. To maximize the benefits of features like ANC, it’s essential to ensure a proper fit with your Galaxy Buds3 Pro.
Wearing your earbuds correctly is crucial for several reasons: it improves sound quality, ensures comfort, and helps keep them securely in your ears. An improper fit can lead to discomfort, sound leaks, and an increased likelihood of losing an earbud, especially while jogging. Therefore, make sure you wear them with the right fit.
The Galaxy Buds3 Pro come with various ear tip sizes. Start by selecting the right size for your ears; they should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro.
Once you have the correct tips on your earbuds, follow these steps to ensure a proper fit:
1. Check the bottom of the earbuds for directional markings—an "L" for the left ear and an "R" for the right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down.
5. Adjust the earbuds by rotating them forwards and backwards until the fit feels right.
6. You can also run an earbud fit test to ensure a proper fit.
For more information on achieving the perfect fit, please check out the online article linked below.
Thank you for sharing your thoughts with us, and thank you for choosing Samsung as your go-to brand!
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003394/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US