Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rafael Arias
Verified Purchase:Yes
I have tried the three gummies the headphones come with and I still drop them in the gym. The technology is fantastic, but they are not comfortable.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 21, 2025
Hi Rafael! Thank you for sharing your detailed feedback on the Galaxy Buds3 Pro. We're thrilled to know that you appreciate the technology and features we've integrated into these earbuds. Our team dedicated countless hours to ensure the best possible listening experience. We understand the importance of a perfect fit, especially during active use. Since you've tried all the included ear tips, we recommend using the fit test feature on the Samsung Wearable app. It can help you find the ideal fit for your ears. Our Samsung Support team is also here to guide you through this process and ensure you get the most out of your Galaxy Buds3 Pro. If you have any further concerns or questions, please be sure to reach out to us! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Millirawk
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Super comfortable in the ear, but for some reason just doesn't quite sound as good as my original buds pro. it lacks a bit of bass
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brandon B
from Dallas, Tx
Expertise:Expert
Verified Purchase:Yes
The buds are nice. I'm still figuring out the noise cancellation as I've not been able to get them as quiet as the Buds 2. I have to play around with the fittings.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tyrone
from North Carolina
Expertise:Expert
Verified Purchase:Yes
If they could fit in my ears as good as the buds 2 pro, they would be perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Damian
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
The buds are nice, but getting them to charge is horrendous. Something that is supposed to be so flawless and forgetful has become a task. I believe it's a design flaw in the buds, but it has become a big annoyance to double check or fidget with your buds and charging case and ensure that your buds are charging properly, or charging at all, if not, then you have to figure out why. The fit and everything else is great, but the charging pins for the buds needs improvement.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, February 21, 2025
We appreciate you sharing your detailed feedback on the Galaxy Buds3 Pro, Damian. We're elated to know that you find the fit and overall experience great. We understand how essential it is for your earbuds to charge seamlessly. The charging pins are designed to ensure a secure connection but sometimes, factors like debris or improper alignment can affect charging. Here are a few troubleshooting steps that might help. Ensure the charging case is properly closed. Clean the charging contacts on the earbuds and the case. Make sure you are charging the case with a compatible Samsung charger. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this peresists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jose
from NY
Expertise:Expert
Verified Purchase:Yes
Sound quality excellent, can't complain, but what's up with the anc?
It feels like its non existent, horrible, my buds2 pro had way better anc.
It feels like its non existent, horrible, my buds2 pro had way better anc.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, February 21, 2025
Hey Jose! Thank you for sharing your honest feedback on the Galaxy Buds3 Pro. We're glad to see that you find the sound quality excellent. The buds enhanced 2-way speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the intricate details in your music. Regarding the Active Noise Cancelling (ANC) feature, it's essential for your listening experience, and we want to help you get the best out of your Galaxy Buds3 Pro. It's important to ensure your earbuds are securely in place. Check for any software updates for the earbuds and reset the earbuds if needed. Also make sure to check and adjust the ANC settings in the Samsung Wearable app to ensure it's enabled. Your feedback is invaluable as it helps us continue to innovate and improve. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mystical Meerkat
Verified Purchase:Yes
I'm very happy with the buds 3 pro. The stems make them easy to adjust in your ear without accidentally changing something and they are actually easier to put in your ears with the stems especially for anyone with arthritis in their hands. My only complaint is that it's hard to get a perfect fit those ear tips are fussy but it's a minor thing relative to all the good stuff.
Written by a customer while visiting Samsung US
Posted by: Allan C
from Houston
Expertise:Intermediate
Verified Purchase:Yes
Experience immersive sound like never before with these incredible earbuds. Their comfortable design allows for hours of uninterrupted listening pleasure. The advanced noise cancellation creates a truly tranquil soundscape. Enjoy crystal-clear calls with exceptional microphone quality. These earbuds are a must-have for any music enthusiast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US