Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Don’t buy it, one ear drum will thank you
on June 26, 2026
Posted by: Billy
from Dickinson, Texas
The feedback on this is INSANE! I assumed it was because I touching the microphone, or my ears had too much buildup, or I had them too loud, etc. Not at all. Also, the app to control the functions just kind of, went away I guess unless you have a Samsung? To cost as much as these did, I would at least expect to wear both of them and be able to take them out comfortably. I’m almost in disbelief that this is a common problem
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, June 29, 2026
Hi Billy,
Thank you for sharing your experience with the Galaxy Buds3 Pro. The earbuds feature immersive sound, intelligent noise control, and clear call performance designed for comfortable everyday listening. It is concerning to hear that you experienced strong feedback and difficulty using the controls as expected. When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker. However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may pick up ambient sound and cause a beeping or howling noise. The first thing you will want to do is check for software updates on your earbuds and connected devices. Make sure your earbuds and phone or tablet have the latest software version installed. If an issue occurs when using a certain app, such as Spotify, make sure the app is also up to date. Your comments about sound feedback, comfort, and app functionality are important and deserve attention. Thank you for choosing Samsung.
Samsung earbud has a static noise
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. The earbuds feature immersive sound, intelligent noise control, and clear call performance designed for comfortable everyday listening. It is concerning to hear that you experienced strong feedback and difficulty using the controls as expected. When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker. However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may pick up ambient sound and cause a beeping or howling noise. The first thing you will want to do is check for software updates on your earbuds and connected devices. Make sure your earbuds and phone or tablet have the latest software version installed. If an issue occurs when using a certain app, such as Spotify, make sure the app is also up to date. Your comments about sound feedback, comfort, and app functionality are important and deserve attention. Thank you for choosing Samsung.
Samsung earbud has a static noise
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Microphone issues and it disconnects.
on June 24, 2026
Posted by: Diego
Expertise:Expert
It's so frustrating that the microphone stops working or they randomly disconnect.
Now. The New "update" made them worse...
Now. The New "update" made them worse...
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R, June 25, 2026
Hello Diego,
Thank you for sharing the concerns you've been experiencing with your Galaxy Buds3 Pro. These earbuds are designed to provide immersive audio, active noise control, and seamless connectivity with Galaxy devices for music, calls, and everyday listening.
We understand how difficult it can be when the microphone stops working or when the earbuds disconnect unexpectedly, especially after a recent software update. Here are a few steps you can take to resolve these behavior:
1. **Microphone Care**: Make sure to clean your earbuds regularly to maintain proper microphone functionality.
2. **Resetting the Earbuds**: To address microphone concerns, you can reset the earbuds. Open the Galaxy Wearable app, go to Earbuds settings, select Reset, and follow the on-screen instructions to complete the factory reset process.
3. **Optimal Distance**: Ensure that your earbuds are used within 30 feet of your device. Please note that this distance can vary based on your environment and phone model.
4. **Avoid Obstructions**: Keep your device away from walls, routers, electrical equipment, and any sources of electromagnetic interference that might block the Bluetooth signal.
5. **Battery Check**: If the earbuds have a low battery, they may disconnect from your phone. Charge the earbuds if necessary, and you can check their battery level in the Galaxy Wearable app.
For additional information, resources are linked below. If you need further assistance, please don’t hesitate to reach out to our dedicated Samsung Support Team.
What to do when the Galaxy Buds microphone is not working
https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-not-working/
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing the concerns you've been experiencing with your Galaxy Buds3 Pro. These earbuds are designed to provide immersive audio, active noise control, and seamless connectivity with Galaxy devices for music, calls, and everyday listening.
We understand how difficult it can be when the microphone stops working or when the earbuds disconnect unexpectedly, especially after a recent software update. Here are a few steps you can take to resolve these behavior:
1. **Microphone Care**: Make sure to clean your earbuds regularly to maintain proper microphone functionality.
2. **Resetting the Earbuds**: To address microphone concerns, you can reset the earbuds. Open the Galaxy Wearable app, go to Earbuds settings, select Reset, and follow the on-screen instructions to complete the factory reset process.
3. **Optimal Distance**: Ensure that your earbuds are used within 30 feet of your device. Please note that this distance can vary based on your environment and phone model.
4. **Avoid Obstructions**: Keep your device away from walls, routers, electrical equipment, and any sources of electromagnetic interference that might block the Bluetooth signal.
5. **Battery Check**: If the earbuds have a low battery, they may disconnect from your phone. Charge the earbuds if necessary, and you can check their battery level in the Galaxy Wearable app.
For additional information, resources are linked below. If you need further assistance, please don’t hesitate to reach out to our dedicated Samsung Support Team.
What to do when the Galaxy Buds microphone is not working
https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-not-working/
Galaxy Buds won't stay connected to phone
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Carry them everywhere
on June 23, 2026
Posted by: Rachel
[This review was collected as part of a promotion.] I love my buds pro 3. I use the noise cancelling feature all the time to turn the volume down around me; and can continue on with conversations and my work day. It doesn't sit deep in my ear. It especially helps on a migraine day where too much noise is overstimulating. Conversations are a breeze w/o difficulty in the other person hearing me. I'm very satisfied with the purchase. Easier time staying my ear than the regular buds 3.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 23, 2026
Posted by: Ldcoffey13
from Karnes city,TX
Great product. The battery lasts for a long time and the clarity of these ear buds are amazing
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Have great voice features
on June 22, 2026
Posted by: Sean96
[This review was collected as part of a promotion.] I really enjoy the galaxy ai and voice features im constantly using them to to pause play and skip songs and videos as well as answering calls and controlling volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superior audio quality and smart features
on June 22, 2026
Posted by: S25ultrauser
[This review was collected as part of a promotion.] The Galaxy Buds3 Pro have completely elevated my daily audio experience, making them an indispensable tool for work, school, and leisure. The sound profiles are exceptionally crisp, delivering deep bass and balanced mids that make streaming movies, watching sports, and gaming an incredibly immersive experience.
What sets these earbuds apart is how seamlessly they integrate into a busy daily routine. The inclusion of Galaxy AI actively improves performance by adapting the equalizer and noise control based on individual ear shape and surrounding environments. This adaptive noise cancellation is brilliant for moving between quiet study areas and loud transit spaces without having to manually adjust settings. For productivity, the real-time interpreter function is incredibly helpful when listening to lectures or translating speech on the fly. The fit is secure and comfortable for hours of continuous wear, and the battery life easily covers a full day of heavy multitasking and phone calls. They provide a truly premium and intelligent listening experience.
What sets these earbuds apart is how seamlessly they integrate into a busy daily routine. The inclusion of Galaxy AI actively improves performance by adapting the equalizer and noise control based on individual ear shape and surrounding environments. This adaptive noise cancellation is brilliant for moving between quiet study areas and loud transit spaces without having to manually adjust settings. For productivity, the real-time interpreter function is incredibly helpful when listening to lectures or translating speech on the fly. The fit is secure and comfortable for hours of continuous wear, and the battery life easily covers a full day of heavy multitasking and phone calls. They provide a truly premium and intelligent listening experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love these buds!
on June 22, 2026
Posted by: AKB0522
[This review was collected as part of a promotion.] I purchased these when I found out I had cancer and would be traveling back and forth to doctors and hospitals 2 hours away. The Galaxy AI really bumps these up a notch with Bixby and translator. The noise cancelation on these is top notch and they stay charged for a long time. I was leary at first but really happy I decided to get these!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on June 22, 2026
Posted by: Kasia31
[This review was collected as part of a promotion.] This device is excellent, extremely intuitive and fast to use this device switching in-between my phone and tablet. Also the audio clarity for music is excellent, as well as phone call quality is really good. From the callers perspective they don't hear any outside noise bleeding into our conversation and on my end in my ears they sound clear.
Value
5
Written by a customer while visiting Samsung US