Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Kenneth O
from Florida
Expertise:Expert
Verified Purchase:Yes
Always wanted a pair of these, as I have the previous iterations of these buds. Finally got them, distinctive looking pair of buds (as have the silver version), especially with the lights, great touch. Solid build, dynamic sound quality, lots of bass, lasting battery life and a distinct upgrade over it predecessor. Love it, highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
The sound is unmatched by any other listening device I've ever put in my ears
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Art M
from Upland, CA
Expertise:Expert
Verified Purchase:Yes
Underwhelming is the word that comes to mind. Samsung is still playing second fiddle with the ear buds. Sound is just okay and so is the NC. Pairing them is also super difficult.
My pair was missing the extra plug attachments so I am constantly readjusting them. So annoying, especially for what you pay for them.
The verdict is stick to Bose or Anker. These are not worth full price.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for your feedback regarding the Galaxy Buds3 Pro, Art! We truly appreciate your input. To ensure you have the best experience with your Buds3 Pro, we highly recommend using the extra bud tips included in the package. These tips can enhance comfort and help you achieve optimal performance for all the features the Buds3 Pro offers. If you haven’t received the additional bud tips you were expecting, please reach out to us at Samsung Support. We would be more than happy to assist you and look into this for you. Your satisfaction is important to us, and we want to ensure you have everything you need for an exceptional experience with your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on February 27, 2025
Posted by: Ardalan11B
Expertise:Expert
So much worse then the old galaxy buds pro. These don't stay in your ear and the touch controls never work. Absolute garbage.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 5, 2025
It's great to hear from you, Ardalan. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. We noted some of your concerns about the Buds3 Pro and would love to work with you to help you have a better experience with these buds. To enhance your experience, it's essential to ensure you have the right size ear tips, as the Buds3 Pro come with various options. A proper fit should eliminate any gaps between the ear and the ear tip, which helps prevent sound leakage and ensures optimal audio quality. If you need assistance with changing the tips, refer to our guide for the Buds3 Pro. Once you've selected the correct tips, check the bottom of the earbuds for directional indicators labeled "L" and "R." Insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphone points toward your mouth, and adjust by rotating them for a comfortable fit. You can also run an earbud fit test in the Galaxy Wearable app to verify that you have the proper fit. If the pinch controls on your Galaxy Buds3 Pro aren't working, ensure you're using the correct pinch area, avoid pinching too hard, listen for a click, restart the earbuds by placing them in the charging case, and verify that all devices and the Galaxy Wearable app are updated to the latest software version. If this persists or you need further assistance, please don't hesitate to reach out to us at Samsung Supprot! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
NOT COMPATIBLE WITH MS TEAMS
on February 27, 2025
Posted by: Asher
from Little Rock, AR
Expertise:Expert
Man did I get suckered into this garbage. These don't work with Microsoft Teams, don't buy them if you need to use them for this. Samsung knows about this and has made a stance that they aren't going to fix the compatibility with Team at the expense of sound quality (minimal and probably unnoticeable, my Google Pixel Buds Pro work fantastic with Teams and have great sound quality). I have the entire ecosystem of Samsung products so it's not like I don't like their stuff, it's just this is not a usable product for me without this compatibility and I'm sure i'm not alone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Asher. Your experience is crucial for us to hear, especially when it comes to compatibility with our buds. We understand how essential this functionality is, and we genuinely value your feedback. While we have focused on delivering top-notch sound quality, we want to ensure that our products work seamlessly with your needs. We invite you to reach out to us at Samsung Support so we can gather more information about what you're experiencing and provide the proper assistance. We appreciate your loyalty to Samsung products and hope to resolve this for you. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Futuristic
on February 27, 2025
Posted by: Loomin
[This review was collected as part of a promotion.] seamless actions across apps, love these headphones
Value
5
Written by a customer while visiting Samsung US
Posted by: Oscar
from Bridgewater, NJ
Expertise:Intermediate
Verified Purchase:Yes
Sound quality could be even better for the price point.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, March 10, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Oscar. We appreciate your honest input as we strive to make improvements. We take pride in delivering a premium audio experience, and we're excited to highlight some of the advanced features that make the Galaxy Buds3 Pro stand out. These include an enhanced two-way speaker system for crisp highs and deep bass, a dual amplifier for powerful and clear sound, and super wideband call support for more natural-sounding speech. Additionally, the 360 audio support creates a surround sound effect that adapts to your movements, while adaptive noise control uses Galaxy AI to ensure optimal sound quality based on how the earbuds fit in your ears. Your feedback is invaluable as we continue to enhance our products, so if you have any further suggestions or questions, please feel free to reach out to us at Samsung Support. Thank you for choosing Samsung and for sharing your thoughts on the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Magnificent Noise Cancellation
on February 27, 2025
Posted by: SahirJack
[This review was collected as part of a promotion.] Excellent headphones for a very loud environment. I work around a lot of machines and the caller on the other end can not hear my background. If they were to stay in my ear a bit better these earbuds would be a 10 out of 10.
Value
4
Written by a customer while visiting Samsung US