Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jaredc
Verified Purchase:Yes
These earbuds sound great! I like the bass and everything about the sound quality is really really good. Unfortunately these earbuds simply fall out of your ears way too easily.
Response from Samsung USBy R&R Team, March 1, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Jaredc. We are thrilled to hear that you love the sound quality and the bass. We have worked hard to deliver an exceptional audio experience, and it is uplifting to know you are enjoying it. We understand your concern about the earbuds falling out, and we would love to help you find the perfect fit. The Galaxy Buds3 Pro come with various ear tips, which can make a significant difference in how securely they sit in your ears. It is essential to ensure you have the right size tips, as this helps avoid any sound leaks and enhances your listening experience. If you have not tried it yet, we recommend checking out our guide on how to change the tips. Additionally, you can run an earbud fit test using the Galaxy Wearable app, which will help confirm that you have the optimal fit. Also, make sure to pay attention to the directional markings on the earbuds. The "R" is for the right ear and the "L" is for the left. When inserting them, angle them slightly so that the microphone is pointing toward your mouth. You can rotate them until they feel just right. We hope these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: RainbowDaddy
from Fort Collins CO
Expertise:Expert
Verified Purchase:Yes
A downgrade from Buds2 Pro. Many features including those connected to the contacts detecting whether or not the buds were in your ear are gone. The fit is much worse, they fall out while I'm at my desk whilst the buds2 I could take for a run: it feels like the stems cause them to rotate. the Stems and the case are very difficult to manage and take out / put away. the bright white light on the stems is only there to echo the usual indicator light, but makes it annoyingly bright in dark environments. Playback sound quality improvement isn't noticeable, mic is still just as bad for phone calls: there's no way for me to angle or talk such that it doesn't sound like I'm underwater.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro. We understand that transitioning from a previous model can come with differing experiences, and we appreciate you taking the time to share your thoughts. In terms of fit, the Galaxy Buds3 Pro include redesigned stems and ear tips to provide improved comfort and stability. To ensure they stay secure, it’s important to wear them properly. Check the directional markings (L for the left earbud and R for the right earbud), and insert them with the microphone slightly angled toward your mouth rather than pointing straight down. Adjust the earbuds by gently rotating them forward or backward until they feel stable. These adjustments can help reduce the feeling of rotation caused by the stems. The Galaxy Wearable app also offers an earbud fit test to confirm the optimal fit. For sound quality and call performance, ensuring the speaker mesh is clean and free of debris can enhance clarity. Additionally, keeping the Galaxy Wearable app up to date ensures that you benefit from any software optimizations made to the earbuds' audio and microphone capabilities. We appreciate your candid input about the usability of the case and the features compared to the Buds2 Pro. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: DPrynce
from Walker, MN
Expertise:Intermediate
Verified Purchase:Yes
My first time actually using buds and I'm pleasantly surprised. The noise cancelation, sound quality everything is more than I hoped for. I did have to use smaller ear piece on left ear as it kept falling off, not sure if that is common, but now everything is great. The ear test actually alerted me to the size being off.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Eh. Try them out, but they're not worth it.
on February 28, 2025
Posted by: S123
Expertise:Intermediate
Verified Purchase:Yes
They're okay. I wouldn't personally get them again. The battery drains faster than previous models I still own. I've swapped around ear tips to get a better fit, and they still work themselves loose. I'm not sure if it's the design or what, but I didn't have this issue with other earbuds. Sound quality is normal, even turned up all the way and with EQ adjusted; it's just bland. The right earbud started to get hot, which is weird. I guess if it blows up, some legal action will be taken, but that's a worst-case scenario.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand your concerns. For the fit, have you tried running the fit test available in the Wearable app? It can help customize the ear tips to better match your unique ear shape, ensuring a secure fit that enhances your listening experience. Regarding the heat you're noticing in the right earbud, it's important to know that all Galaxy devices, including your earbuds, operate optimally within a specific temperature range. While they might feel warm during use or charging, this is generally normal and doesn’t affect their lifespan or overall performance. However, if they become too warm, please be mindful of your usage conditions. Check out the link attached to learn about what you can do if this happens. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support for further assistance. Thank you again for your feedback, and we hope these suggestions enhance your experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Alex
from New York
Expertise:Intermediate
Verified Purchase:Yes
Really bad fit, fall out easily. Sound quality is ok
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for your honest feedback about the Galaxy Buds3 Pro, Alex! We’re glad to see you like the sound quality these buds offer. The Buds3 Pro features a dual amplifier system powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sounds. Regarding the fit, we understand how crucial it is to get the perfect size for your ears. The Buds3 Pro come with multiple ear tip sizes, and using the right one can significantly improve your experience by preventing sound leaks and enhancing audio quality. If you haven’t already, I highly recommend trying out the different ear tips included with your buds to find the best fit for you. It’s also helpful to double-check that you’re inserting the earbuds correctly—make sure the “R” and “L” marks are positioned towards you when you place them in your ears. For added assistance, you can run the earbud fit test in the Galaxy Wearable app. This feature can help confirm whether you have the right fit. If you need any guidance on changing sizes, our tip replacement guide is an excellent resource! We truly appreciate your input and hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have further questions or need assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mrs Ruffin
from Charlotte, NC
Expertise:Intermediate
Verified Purchase:Yes
I love these Buds3 Pro. I hadn't even been considering new ones but I received them with the purchase of new phone. They are amazing the sound quality is superb but the biggest thing for me is the fit. The old style buds always fell out of my ears no matter how I maneuvered them and then sometimes the fit was so awkward it affected ability to hear me well when on calls. The Buds3 are so much better. Love the new designs...only wish there were more color options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Quality audio, uncomfortable and awkward to use
on February 28, 2025
Posted by: Anonymous User
Expertise:Intermediate
Verified Purchase:Yes
Sounds quality is really good but they are NOT comfortable in my ears, no matter the ear piece fitting I choose to use. They are also awkward to use... The non pro style is much easier to use with tap settings as opposed to the pinch settings on these.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 1, 2025
We appreciate you taking the time to share feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the sound quality of the earbuds. However, we understand that comfort and ease of use are just as important. We see that you find the fit uncomfortable despite trying different ear piece fittings. The Galaxy Buds3 Pro were designed with multiple ear tip options to cater to a variety of ear shapes and sizes. We recommend taking advantage of the fit test using the Wearable app to help achieve a better fit. We also hear you on the preference for tap settings over pinch settings. We aim to create products that offer the best possible user experience, and your input is invaluable in helping us achieve that. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Giovanni
from Flushing
Expertise:Expert
Verified Purchase:Yes
They work fine over all, 2 time the sound stoped completly. Voice contols catch up other voices too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Giovanni! We’re pleased to hear that they work well for you overall. Regarding the sound stopping completely, we suggest ensuring that the earbuds have the latest software updates. You can easily check for updates using the Galaxy Wearable app. Keeping your earbuds updated can enhance performance and stability. If this persists, please be sure to reach out to us at Samsung Support so that we can further investigate this. For the voice controls catching other voices, we recommend trying to use the earbuds in a quieter environment when engaging the voice assistant to improve accuracy. While there aren’t specific settings to filter out background voices, ensuring a clearer vocal environment can help. We appreciate your insights and hope these tips enhance your experience with your Galaxy Buds3 Pro! If you need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US