Thank you for your feedback regarding the Galaxy Buds3 Pro, Ray! We genuinely appreciate your input and want to ensure you have the best experience possible. To help improve battery performance, we recommend checking the battery levels in the Galaxy Wearable app, as this will allow you to monitor how each bud is performing. It’s also important to ensure that both your earbuds and the app are updated to the latest version, as updates can resolve performance concerns. If you’re still experiencing issues, consider resetting your earbuds by placing them in the charging case with the lid open and pressing the touchpads for about 7 seconds until the LED indicator blinks. Additionally, exploring the sound settings in the app, such as adjusting noise control options or disabling Active Noise Cancellation when it's not needed, can help conserve battery life. If these steps don’t resolve your concerns, please reach out through the Samsung Members app or contact customer service for further assistance. We hope these suggestions help enhance your experience! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your experience with the Galaxy Buds3 Pro, Chris. We genuinely appreciate your feedback and want to ensure you get the best performance from your earbuds. If you're experiencing difficulties with charging in the case, please check that both the earbuds and the case are clean. Sometimes, dust or debris can inhibit proper charging connections. Gently wipe the charging points with a soft, dry cloth to maintain optimal performance. Make sure the charging case itself is powered. To do this, connect it to a power source using the USB-C cable included with your buds. The LED indicator on the case should light up. If it doesn’t, consider trying a different power source or charging cable. To reset your Galaxy Buds3 Pro, open the Galaxy Wearable app on your mobile device and tap on Earbuds settings, then select Reset. This shoild help eliminate any performance inconsistencies and allow you to set them up again from scratch. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We want to make sure your experience is positive, so if this continues, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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