Customer reviews from jbl.com
Grip Bluetooth Speaker with Bold JBL Pro Sound Ambient Light, Multi-Speaker Connection with Auracast Orange
Average customer rating
4.2
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
51
4 Stars
13
3 Stars
5
2 Stars
2
1 Star
8
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for Grip Bluetooth Speaker with Bold JBL Pro Sound Ambient Light, Multi-Speaker Connection with Auracast Orange
Customer Rating
1
Tinny sound quality
on June 29, 2026
Posted by: PNW9
from Pacific Northwest
The sound quality of the JBL Grip is very tinny. I've always been impressed with the sound quality of the 3 4 other JBL speakers that we own, so this was surprising. I'm returning it for a JBL Charge 4.
Response from jbl.comBy Customer Support, June 29, 2026
Thank you for sharing your feedback with us. We understand that the JBL Grip did not meet your expectations, particularly when compared to the sound quality of the other JBL products you own. Please be assured that we will share your comments regarding the audio quality with our product development team for future product enhancement.
Written by a customer while visiting jbl.com
Customer Rating
1
NO SOUND ON MY CUSTOM SPEAKER
on June 25, 2026
Posted by: myspeakerbrokeonarrival
from Md
So, I purchased the custom speaker.. and waited patiently and to my surprise IT DOES NOT WORK, THE LIGHTS COME ON IT CHARGES .. BUT IT HAS NO SOUND. EVEN THE JBL LOUD SOUND WHEN IT TURNED OFF.. DOES NOT WORK ITS DEAD SILENT NOT EVEN CRICKETS.
Response from jbl.comBy Customer Support, June 25, 2026
Thanks for bringing this to our attention. We recommend pressing and holding the power button for 30 seconds until you hear the startup sound. If the issue persists, please reach out to us directly so we can look into this further for you: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
on June 25, 2026
Posted by: Pauli Z
from VA
Great sound. I do not get more than 6 hours of battery, was looking to closer to the 14 advertised.
Written by a customer while visiting jbl.com
Customer Rating
5
Loud & Powerful
on June 12, 2026
Posted by: AlphaBlack_Howler
from Prescott, AZ
With a size of a 12oz can of energy drink, this little bluetooth speaker packs a serious PUNCH 👊🔊🎶🎵🎼 & without reading into the specs, I swear there's a subwoofer built-in - very loud & punchy bass, rattled the countertop I placed it on! At less than 50% volume, this beast can fill up a small bedroom & heck even a kitchen or living room! Its companion app is pretty intuitive & upon receipt when connected to my phone, it did prompt me to install a software update to the speaker. In the app, there are options for the light's color selections & strobing effects, or you can completely shut it off. Preset EQ selections are available in the app as well as an option to customize. There's a physical button to cycle through the light function in case you don't have your phone/app readily available. The size & shape is uber portable, fits right in my backpack's side pocket where water bottles & compact umbrellas go (see pic). Does not come with a usb-a to usb-c cable, just the speaker itself. This could very well be my go-to bluetooth speaker with a battery life advertised at +/-14 hours, easy to transport & brings the party!!!
Written by a customer while visiting jbl.com
Customer Rating
5
on June 9, 2026
Posted by: ywh1
from NY
i like it. that is the best. the sound is very clear
Written by a customer while visiting jbl.com
Customer Rating
5
on May 31, 2026
Posted by: des12
love this speaker so much!! i get so many compliments on it and it’s so loud!!
Written by a customer while visiting jbl.com
Customer Rating
4
Portability
on May 28, 2026
Posted by: KAD114
I bought the JBL Grip a few weeks ago after I heard my grandson's JBL Clip at a family outing and thought it would be useful for me. He said it didn't use up the battery on his phone like just playing music there. I love being able to turn on my phone and the speaker, find anything I want to listed on Spotify, and listen in any room in the house.
Written by a customer while visiting jbl.com
Customer Rating
3
Does not play the yome it says it will.
on May 16, 2026
Posted by: Myth016
from Illinois
Purchased. Only plays for 2-3 hours. Does not play the 12 hours it says it does. The color is awesome. Sounds good but play time is a lie. Don’t buy it dies not play 12 hours as stated. Very disappointed in it.
Response from jbl.comBy Customer Support, May 16, 2026
Thank you for your inquiry. Our JBL Grip speaker has a playtime of up to 12 hours however volume level and music content (more bass) affects it. We advise to fully charge the speaker and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com