Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue. First, use another charging cable and power adapter to see if the unit will charge, and while it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet. Next, the charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 2 amps or higher. Last is reset, turn on the speaker, then press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.

Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that something is interfering with your wireless Bluetooth signal, causing these dropouts. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, turn on the speaker, then press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us.