Customer Reviews for JBL - Flip 6, Pink Portable & Durable Bluetooth Speaker Includes Noise-Canceling Speakerphone Voice Assistant Connect
Customer Rating
2
Problem charging
on May 18, 2025
Posted by: Brandon24
from Florida
I bought the JBL flip6 about a month ago and it’s already giving issues, doesn’t want to charge at times and it shuts off often
Response from jbl.comBy Customer Support, May 19, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue. First, use another charging cable and power adapter to see if the unit will charge, and while it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet. Next, the charger may not be powerful enough to power the unit and charge the battery. Check the adapter and make sure that the rating is 2 amps or higher. Last is reset, turn on the speaker, then press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.
I bought this a few weeks ago before our family vacation in the Florida Keys. We love to listen to music while enjoying the pool. The rich tones that this bluetooth speakers has is great! The size was just right to fit in our suitcase. I would highly recommend this product if you enjoy music!
Great sound. The device constantly loses Bluetooth connectivity causing me to walk to its location and rest it manually. No fix documented anywhere for this. A paired device that is left on and powered up and plugged in should not behave this way. Very unhappy customer.
Response from jbl.comBy Customer Support, April 23, 2025
Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that something is interfering with your wireless Bluetooth signal, causing these dropouts. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, turn on the speaker, then press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us.
I’ve had this for 3 weeks and plan on purchasing another one. The sound quality is great, The range makes it perfect for outdoor activities and work, Can’t wait to hear two together in stereo
I’ve been wanting my own JBL speaker ever since I could remember because my older sister has one, so I was browsing the website and to my surprise I could customize my own speaker! It turned out exactly as pictured and the music quality from the speaker is well worth the price!