Customer reviews from jbl.com
JBL - Live Free 2 True Wireless Headphones - Blue
Average customer rating
4.3
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
37
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
22 out of
22)
Customer Reviews for JBL - Live Free 2 True Wireless Headphones - Blue
Customer Rating
3
Nice sound, not so good battery life
on July 29, 2023
Posted by: greg70
Very good sound out of these. Battery life isn't anywhere near what JBL claims. The batteries don't discharge equally either. 100 % charge this am, listened to music 90 minutes, right side says 77% remaining but left says 87%
By Customer Support, July 31, 2023
We appreciate you taking the time to provide us with your feedback. Our JBL Live Free 2 TWS offers up to 35 (with 7 hours in the earbuds and 28 hours in the case) hours of battery life, which may vary based on volume and music content. We can also check that one of our representatives has sent an email to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Love them!
on April 23, 2023
Posted by: ChelseaAnne
from 33710
Great sound and with the app you can adjust the bass, etc. Fits perfectly in my ear.
Written by a customer while visiting jbl.com
Customer Rating
3
A couple of touch-ups are needed in the future
on December 31, 2022
Posted by: iOSmkim
from Darien, IL USA
While this is a great product mainly for dance-oriented music using the "Club" Equalizer in the JBL Headphones App, you almost ALWAYS have to fiddle around with the preset equalizer settings by selecting one of the approximate 7 presets depending on what kind of music you are listening to. Furthermore, the Ambient Noise Cancellation feature doesn't always work unless you have a good ear seal. A couple of ear hooks would be nice, but in future generations, I would prefer a tighter ear canal seal so this way you wouldn't have to fiddle too much with the JBL Headphones app. There's still much work for Harman to do. :/
By Customer Support, January 3, 2023
We appreciate your feedback on our JBL Live Free 2 TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
AMAZING
on December 27, 2022
Posted by: jo12
I got these for Christmas and I'm addicted to them. They work so well and the noise canceling is AMAZING!!! I recommend these to people that hate over-the-head headphones.
Written by a customer while visiting jbl.com
Customer Rating
5
I’m feeling them.
on November 9, 2022
Posted by: NY2SC
from New Yorker in South Carolina
I bought these last week or so and I love them. I honestly have no complaints yet and I don’t think I will. I hope I won’t at any rate. I’m happy with them.
Written by a customer while visiting jbl.com
Customer Rating
5
Versatile earbuds in sustainable packaging
on August 9, 2022
Posted by: RC90
from Austin, TX
[This review was collected as part of a promotion.] The earbuds are great but wanted to start the review by complementing the packaging. I've dinged product ratings in the past for including unnecessary single-use plastic packaging, so was very excited to open the box and find almost no plastic in the packaging at all! Big step in the right direction for JBL which I definitely appreciated. The only parts of the packaging that weren't paper/compostable were a 3"x2"x1" foam cube that the buds were secured in, the plastic tab on top of the outer box used to hang in retail stores, a small cloth pull tab to help get the inner box out of the outer box, and a small plastic window in the inner box to be able to see the earbuds themselves without opening the box. All of these seem unnecessary to me, so here's to hoping JBL finds a way to eliminate them too, but big kudos for eliminating all the previously included plastic dunnage.
As for the earbuds themselves, I've really enjoyed using them. I switched the soft tips to the smallest ones that were included since the default/medium ones kept popping out of my ears - no fit issues since then. They even remain in my ears when wearing them on runs, and so far I haven't had any issues from sweat (water resistance rated IPX5).
I love the form factor of the earbuds as well as how compact the case is. The noise-cancelling is pretty solid for in-ear buds, and I like the gentle tap interface on them for play/pause/next/etc. Previous buds I've owned (including ones from JBL) have required a more forceful push/click which often caused discomfort by shoving the buds deeper into my ears, but not the case with these.
I have received a few complaints of poor/quiet mic audio quality when using these on calls, but typically only gotten the feedback when the office/setting had louder background noises. I've also experienced the Bluetooth connection drop randomly a few times, though not very frequently at all.
Last quick warning to the fidgeters like me out there: I have a habit of holding the case in my hand and clicking the lid open and shut like some castanets. Whenever I do this while my phone is connected to my over-ear headphones, the LiveFree earbuds will override the Bluetooth connection, and I'll have to quickly switch it back to the over-ear ones. This is actually probably a good feature (earbuds connecting automatically when case is opened), and the pet peeve is obviously my fault/specific to my fidgeting situation, but thought it would be worth calling out in case designers can add in a two or three seconds delay for future versions.
Overall great set of earbuds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
JBL Live Free 2 TWS
on July 1, 2022
Posted by: DreDay
from Port St Lucie, FL
[This review was collected as part of a promotion.] The JBL Live Free 2 TWS are nice! They fit in my ear perfectly! The noise cancellation is excellent. I was able to customize the earbuds with the JBL app for the sound that's for me. I love that's it waterproof so it doesn't get damaged from me sweating. The touch and voice commands took me a bit to get. But they work fine. The only issue I have is when I'm on a call the caller sounds very low. Hard to hear.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL LIVE Free2 TWS earphone review
on June 25, 2022
Posted by: Dogsnif
from Fuquay Varina, NC
[This review was collected as part of a promotion.] Over the last 2 weeks or so, I have used the JBL LIVE Free2 TWS earphones every day sitting around relaxing, out on walks, working around the house and even mowing the grass. First off, these are great-looking headphones – they remind me of shiny jelly beans! The case is easy to carry around and supports wireless charging. When I first opened the box the case showed two bars so I plugged them in using the USB-C cable and charging completed in about 30 minutes. With wireless charging, it takes about 4 hours from empty to full charge, twice as long as charging with a cable. The battery life of the LIVE Free2’s is very good getting between 5.5 to 6 hours of continuous playback medium volume.
The earphones have LEDs to indicate charging and connection status. The power connection pins in the case are magnetic and hold the earphones well. The LIVE Free2’s come with three pairs of ear tips for the best fit. As I said, I use earphones frequently while working around the house and yard, but my ears are small so finding earphones with a comfortable challenging. To aid with that, the JBL Live Free 2’s design adopts an oval shape and feel light while in my ears. There was no pressure so I did not feel any pain in your ears even after wearing them for a long time.
The JBL Live Free 2 supports multi-point connectivity that allows you to stay connected to two devices at the same time. For example, if you connect to a work smartphone and and a private smartphones at the same time, you can receive a call on the work phone and still listening to music on the private phone. When you answer the phone, the music stops automatically, and when you hang up the phone, the music starts again automatically. The earphones can each be used independently for single-ear use. Controlling the earphones involves tapping of the left or right earphone. The buttons don’t have tactile feedback, but there is a pleasant beep and a voice announcement of each function as it is being selected.
The listening experience was excellent from a variety of streaming services such as YouTube, Spotify and Audible. I used several playlists that ranged from classical, jazz, classic rock to spoken voice. Selections included Chopin, Mozart, Miles Davis, Led Zepplin, Allman Brothers, Pink Floyd and sundry podcasts just to name a few. The LIVE Free2’s provided a good balance between mid and low frequencies. The bass is solid and powerful while the highs were smooth and airy.
JBL’s Live Free 2 earphones also feature Active Noise Cancelling (ANC) technology. The technology listens to ambient noise and produces an opposing soundwave. This noticeably reduces the extraneous sounds the wearer hears. For example, with ANC turned on, I could not hear my ceiling fan running on high even without music playing. Mowing the grass with the ANC active greatly reduced the sound of mower’s engine. The LIVE Free2’s also have “Ambient Aware” and “Talkthrough” features. Ambient Aware lets you hear ambient sounds while leaving the volume of the playback levels as is. The Talkthrough feature is a conversation-oriented function where playback levels are decreased by about 20% and speech is amplified. Usually, I remove my earphones when I’m talking to someone, but with the Talkthrough feature, there’s no need.
For me, the JBL Live Free 2 wireless earphones are an excellent choice that provide very good sound quality, call quality, and ANC performance.
I would recommend this to a friend!
Written by a customer while visiting jbl.com