Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Average customer rating
4.8
(18,267 Reviews)
Rating breakdown 18,267 reviews
5 Stars
15,952
4 Stars
1,838
3 Stars
287
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
107 out of
169)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Customer Rating
5
Great phone
on September 30, 2026
Posted by: KAlexander56
[This review was collected as part of a promotion.] I chose to say this is a great phone. My favorite feature is the android assistant with call screening.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!!!
on September 30, 2026
Posted by: Galaxyman223
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra over all the other phones because of the ai features it came with and also the way it fits im my hand. The photos I take are clearer than ever! I love this phone and I'm happy with the choice I made
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Privacy on demand or automatic!
on September 30, 2026
Posted by: Smokey
[This review was collected as part of a promotion.] I chose this device because of the privacy screen feature. I love the fact thay it does it automatically when you need it. You have a choice to turn it manually or automatically when you open certain applications like banking accounts!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on September 30, 2026
Posted by: Ailptv
[This review was collected as part of a promotion.] Im glad I chose this phone, I was looking for something new and customizable. This phone has it all, I can have two apps running on the same screen. It has a pencil so I can take notes or draw. I love this phone and won't be switching anytime soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra has more....
on September 30, 2026
Posted by: PhoneBrain
[This review was collected as part of a promotion.] I chose Galaxy S26 Ultra and it was a great decision. Between the high tier specs, and plethora of features; I am enjoying using this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for me
on September 30, 2026
Posted by: faithinone
[This review was collected as part of a promotion.] First, the lighter weight is very appreciated and makes a huge difference in handling my phone. The low light camera feature is great. I love taking pics with this phone in all settings. Overall, the best phone I've had so far. But, I know Samsung is not done innovating.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever had
on September 30, 2026
Posted by: Shannon
Genuinely awful. The camera is trash. It's slow and laggy. The keyboard is terrible. It constantly corrects words-incorrectly, however. There's too much AI that they make nearly IMPOSSIBLE to remove. When my phone updates, all of my apps start to glitch- particularly my banking apps. I hate this phone. I thoroughly regret switching and I will be rid of this device ( and Samsung ) entirely. It's expensive and absolutely not worth the money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 1, 2026
Hi Shannon, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to help you work towards a resolution for your frustrations. We have provided links to articles to help you capture the best possible photos and videos, maximize the speed, and customize the settings to your preferences .We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never fails
on September 30, 2026
Posted by: Stardust69
[This review was collected as part of a promotion.] I chose the Samsung 26 ultra for its quality.Samsung phones have been my number one choice since I can remember.
Value
5
Written by a customer while visiting Samsung US