Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Average customer rating
4.8
(18,288 Reviews)
Rating breakdown 18,288 reviews
5 Stars
15,970
4 Stars
1,840
3 Stars
287
2 Stars
85
1 Star
106
62%of customers recommend this product.
(
104 out of
167)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Customer Rating
5
This product was a birthday gift
on August 9, 2026
Posted by: Loveit
[This review was collected as part of a promotion.] The smartphone landscape is constantly evolving, but the Samsung Galaxy S26 Ultra sets a remarkably high standard for what a modern flagship device can achieve. Unveiled as the pinnacle of Samsung’s mobile engineering, the S26 Ultra seamlessly blends refined physical ergonomics with cutting-edge internal technology, establishing itself as an absolute powerhouse for creators, power users, and everyday enthusiasts alike.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Could improve on a lot specifically the battery
on August 9, 2026
Posted by: myownopinion
this product is alright, it could use a bigger battery like maybe 6000mah, and better cooling for heavy tasks
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera!
on August 9, 2026
Posted by: Brittrae
[This review was collected as part of a promotion.] I haven't had an upgrade since my
note 10+! The on camera on the S26 ultra is amazing! Love all the AI features that come along with it! Just a great phone overall!
But I miss samsung messeging!
note 10+! The on camera on the S26 ultra is amazing! Love all the AI features that come along with it! Just a great phone overall!
But I miss samsung messeging!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Happy with Battery Capacity, Heating Issue
on August 9, 2026
Posted by: AP93339
[This review was collected as part of a promotion.] I wish there were more options available from other brands when it comes to this product, but it seems like Samsung has a monopoly on the market. Unfortunately, that leaves consumers with very few alternatives to choose from.
Specifically regarding this item, I've noticed it has heating issues that can be quite concerning, and its battery capacity is only average, remaining unchanged compared to previous series models. Moreover, I believe the build quality of the S25 series was significantly better than that of the S26, which adds to my disappointment. Overall, I feel that there is a lack of innovation and improvement in this latest series.
Also, the price increase was another disappointment.
Value
3
Response from Samsung USBy R&R Team, August 10, 2026
Hey there AP93339, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how distressing it can be when your new device is not meeting your expectations in functionality. We have provided links to resources to help you with the temperature and battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you are interested in exploring protective accessories for your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Much lighter than S22 Ultra
on August 9, 2026
Posted by: Droid4life
[This review was collected as part of a promotion.] Hey y'all. So listen, I have been and Samsung user for years now and have never been unhappy with my choices. I had a minute 20 Ultra for what seems like an eternity before the screen blacked out on me. After a warranty replacement, I was introduced to the S series of the Samsung line and wasn't too disappointed with the S22 ultra 😀 but, I still missed my Note 20 Ultra. We'll let's fast forward to deciding i wanted a newer device that I could get long use of and settle in again with confidence that I have the best there is in the moment. I chose the SAMSUNG GS26 Ultra and the first thing you will notice is how much lighter it is. My Note 20 and S22 Ultra definitely had "weight" to them but my GS26 Ultra is feather light, but the display is absolutely beautiful. Of course being a new device there may be some kinks to work out but I am exploring tips and tricks to make this device customized to me and my personality. I chose the phone because of the features like privacy screen display built in, immersion display for watching videos or playing games and the color choices. I am also going to upgrade my watch from the 4 to the 9 40mm. Can't have new and old trying to work together...lol
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 26 Ultra
on August 9, 2026
Posted by: Savvysamung26
[This review was collected as part of a promotion.] I chose to make the switch to the Samsung with the new 26 ultra. I love how many different customizations I can make to my phone and I know there's still more to uncover. Selling feature for me was the privacy display for optional apps or toggle on/off when needed. I've always used a privacy screen protector. It's nice to have the option of not needing it all the time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera features
on August 9, 2026
Posted by: Mare2Vaz
[This review was collected as part of a promotion.] I chose this phone for it's camera resolution and zooming. It has a lot of new great features that come in handy on a daily basis as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Baby Blue Is The Right Choice For You
on August 9, 2026
Posted by: BabyBlueBoy
[This review was collected as part of a promotion.] I chose the S26 Ultra after Googles Pixel update killed the battery life of their Pixel series. It took them over 6 months to finally release a fix and even when they announced it. It was still months away from release. I couldn't deal with it any longer and started looking around. I haven't had a Samsung phone since the last Note series. Once I saw the Baby Blue color and the Stylus had returned I was hooked. The battery is much larger than my Pixels, camera is an upgrade, camera zoom is vastly upgraded, surprisingly less AI features (this I like a lot) compared to everything the Pixel kept adding in (which caused the battery drain), the new flat edges making a return is also greatly appreciated (not a fan of curved edges). The processing speed and loading times for everything is refreshing and amazing. I absolutely love this phone in every single way I could think of compared to my old Pixel.
Value
5
Written by a customer while visiting Samsung US