Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Average customer rating
4.8 out of 5
4.8
(18,247 Reviews)
Open Ratings Snapshot
Rating breakdown 18,247 reviews
5 Stars
15,933
4 Stars
1,838
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product. 
(
106 out of 168
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - White
Customer Rating
5 out of 5
5
Much needed upgrade
on October 26, 2026
Posted by: Autumnskies
[This review was collected as part of a promotion.] I debated on switching to a different phone brand but I chose the Galaxy S26 Ultra because it's always the best quality all around. I chose this specific model because of the camera. I was able to take a beautiful picture of the full moon last night using 100x zoom. The themes and customization features help me make my phone my own.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey Autumskies, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the quality of your new device, especially the camera, and ability to customize your device. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has been very satisfactory
on October 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I choose to use this product because its a great phone and the pictures are amazing. I never owned a Samsung device before and "i choose" Samsung over any other product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey Christilove, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you areloving the camera of your new device. We have shared a link to the full manual for your device to help you fully explore the capabilities of your device, and align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue exploring a new operating system. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone..
on October 26, 2026
Posted by: DRAGON7734
[This review was collected as part of a promotion.] I chose this phone because I have always had a note or a note equivalent. Love the bigger screen and quality graphics. Graphics are always smooth and hi quality(depending on video source) watching Netflix is a breeze and the sound never wavers with my head set on...
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey DRAGON7734, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are enjoying the immersive streaming experience visually with your device, as well as with the audio. We have shared links to resources to help you explore the additional capabilities of your device like Galaxy AI and the Privacy Display, align the settings to your preferences, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Impressive New Features
on October 26, 2026
Posted by: LILFIT
[This review was collected as part of a promotion.] I chose to upgrade to the new S26 Ultra. I was looking forward to the new features and camera upgrades. I wanted a phone with the best camera available. My mother is older and tomorrow is not promised. I wanted to capture the best moments and make video memories that will last me a lifetime. This phone has not disappointed me with the new options, and the AI features this phone has is the best S model that Samsung has made thus far!! We are making memories and my mom is even learning new things from the AI assistant!! Thank you Samsung!!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 27, 2026
Hey there LILFIT, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are enjoying capturing memories that will last a lifetime with your new device. We have shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has very good features and colors
on October 26, 2026
Posted by: LoveGnusMas
[This review was collected as part of a promotion.] I chose Samsung galaxy 26, because is my brand to go. When is time for an upgrade I look the competitive brands and I just keep getting back to Samsung without questions. Streaming music or shows is very convenient specially when I'm traveling. For work I have a company phone from a competitive brand that is not very friendly with many work platforms, so I use my personal device for a lot work related.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hi LoveGnusMas, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We love hearing how happy you are with the usage of your new device, and that you are able to get all of your needs and wants taken care of with your phone. We have shared a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on October 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose my Samsung phone for the amazing quality every time. All my S series phones have been amazing and I'm loving my new phone with all the amazing features included like a built in privacy screen.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey there Samantha, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving your upgrade to this new device with all of the enhanced and new features like the Privacy Display. We would love to hear from you again in the future if you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely great phone. Flawless
on October 26, 2026
Posted by: DemonicBanshee
[This review was collected as part of a promotion.] I chose s26 ultra because I have long love samsung phones. Used to have a s22 ultra. I use my phone for warehouse productivity and personal as well. Can speak enough how everything works well.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 27, 2026
Hey DemonicBanshee, thank you for your feedback on your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how happy you are with the upgrade to your new device, and that it has been so reliable for all of your work and personal needs. We have shared a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is for everything!
on October 26, 2026
Posted by: Elizagro14
[This review was collected as part of a promotion.] I chose this phone because I knew it was a great model and that it would never let me down. I really like the camera, the lightness of the screen, and speaking of the screen, especially the privacy screen where I can choose which screen I want, whether it's private or not. I also really like that I have plenty of storage space, so I can download several games and apps that I like, and none of them freeze while I'm playing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 26, 2026
Hi there Elizagro14, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are finding your device to so wonderfully align to your expectations, and that youar e enjoying your gaming every day. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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