Customer reviews from brother-usa.com
Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
104
4 Stars
25
3 Stars
19
2 Stars
10
1 Star
9
Customer Reviews for Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Customer Rating
3
2nd brother printer
on February 15, 2026
Posted by: Richardrd
from fl and ri
easy to use scan from phone but unable to use from apple Mac air
Response from brother-usa.comBy Brother Customer Service, February 16, 2026
Thank you for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I'm sorry to hear that you're having trouble using the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185118
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185118
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Reliable printer
on February 13, 2026
Posted by: Tina
The printer is fine. It is easy to set it up. But the scan function is not working well. It stopped working and I had to learn how to fix it because it got disconnected with my pc. I need to find time to do it.
Response from brother-usa.comBy Brother Customer Service, February 13, 2026
Thank you for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having scanning issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/175273
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/175273
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best printer I’ve had
on February 11, 2026
Posted by: Armando
We are so happy I donated the HP piece of garbage printer for my new Brother it works great and it’s very reliable
Written by a customer while visiting brother-usa.com
Customer Rating
5
Efficient printing
on November 21, 2025
Posted by: uchefnp_2339
[This review was collected as part of a promotion.] Works perfectly, quick printing speed and it connected seamlessly with my Mac computer. I would highly recommend purchasing this is if you own a business or are in school.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Does not scan a 2-sided doc.
on November 7, 2025
Posted by: GailO
from Roane Co, TN
Pay attention to the scanning capabilities. We didn't and this model does not scan a two-sided document using the document feeder. While it prints one-sided from a two-sided document, it doesn't scan. On-line information indicates there is a menu option to select two-sided to one scan. A chat with Brother rep took several minutes (great service) only to discover this model actually doesn't have this option.
Response from brother-usa.comBy Brother Customer Service, November 12, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problems
on October 25, 2025
Posted by: Jayay
I used this to replace a Brother printer I'd had for 15 years. This one tripped my circuit breakers every time I tried to print something. Setup was difficult. I had to call the company to help set it up. Finally, right out of the box it was louder than the 15-year old Brother I was replacing. I'm going to give Brother another shot and choose a different printer.
Response from brother-usa.comBy Brother Customer Service, November 5, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having circuit breakers and noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Retired owner and still home copier
on June 8, 2025
Posted by: Don Constantini
We be using Brother’s copies at business and homes for couple years and always had good luck with them and they last a while.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Decent but has issues with grabbing too much paper
on June 2, 2025
Posted by: Gustavo
This printer has solid reviews, but it likes to take more than one page in between printing sometimes, which ruins its double sided printing sometimes. This printer is new and used new paper too.
Written by a customer while visiting brother-usa.com