Customer reviews from brother-usa.com
Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
104
4 Stars
25
3 Stars
19
2 Stars
10
1 Star
9
Customer Reviews for Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Customer Rating
1
Printer issue
on November 20, 2024
Posted by: JJ Al
The toner cartridges do not last as they are suppose to
Response from brother-usa.comBy Brother Customer Service, November 22, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having toner yeild not as expected with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Product - Home or Business
on November 18, 2024
Posted by: Candace Messenger
from Louisiana
It is a great combo. I use mine for business, but it would be great for home use as well. It does everything I need it to do. Quick and easy set up!
Written by a customer while visiting brother-usa.com
Customer Rating
3
court reporter
on November 14, 2024
Posted by: Bebe
For starters, I received a notice to update firmware. Begin following instructions to do so and am asked for
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
Last Brother MFC I had was sooo much better. This one has already begun squeaking when printing!
Response from brother-usa.comBy Brother Customer Service, November 18, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having firmware password and squeaking noise when printing issues with the Brother MFCL2820DW. I apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Switched from inkjet to laser printer
on November 12, 2024
Posted by: Peter P
from Central Ohio
This was the first laser printer I've purchased for my home office, and I'm very pleased with my decision. Copies and scans have been flawless. I'm interested to see how long the toner cartridge lasts.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Home Office Wonder
on November 10, 2024
Posted by: Lawrenceb48
from Michigan
Printer responds immediately to commands and prints quickly and efficiently. Wireless printing works from adjacent rooms with no extra prompting.
Written by a customer while visiting brother-usa.com
Customer Rating
5
I think it's magic
on November 5, 2024
Posted by: JanC
from Austin, Texas
I am amazed at how intuitive it is and how fast. I tried two other printers first. One was gigantic and more than I would ever need and I couldn't figure it out. The next one had an led box that was so tiny that I coud not read it even with a magnifier. I have low vision. For some reason I thought I needed color. I do not, I finally realized that color complicated my life too much. I do wish that this direction screen was bigger with darker print, but I could read it and function when the paper ran out using a magnifier. I'm glad I didn't purchase the color one I was looking at just because it had a much bigger led screen. I almost did that so please make this one bigger. I do think this is magic, though. I really, really like it. I've used the scanning feature and the double sided feature already and both worked flawlessly and so, so fast!
Written by a customer while visiting brother-usa.com
Customer Rating
2
This printer scans photos poorly. Wash out extreme
on November 4, 2024
Posted by: Fordman770
Very disappointed in the ability to scan photos and turn into jpegs. This printer is noticeably poorer than my last several Brother printers. Photos get washed out look and nothing I can do to help adjust any settings. Black and White copies are ok!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent B&W printer
on November 2, 2024
Posted by: Sunshine
Really easy to set up and use. That was important to me. Directions are very good on set up.
Written by a customer while visiting brother-usa.com