Customer reviews from brother-usa.com
Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Average customer rating
4.2
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
104
4 Stars
25
3 Stars
19
2 Stars
10
1 Star
9
Customer Reviews for Brother - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer - Black
Customer Rating
5
my Printer
on January 5, 2025
Posted by: dmac
Love this printer, copier and scanner- few bells and whistles which leaves less to go wrong
Written by a customer while visiting brother-usa.com
Customer Rating
3
Too many marketing emails
on January 5, 2025
Posted by: Anonymous
from Florida
The machine works exactly as advertised but, the constant emails marketing your products is totally annoying. I've blocked them and send them directly to SPAM
Response from brother-usa.comBy Brother Customer Service, January 8, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
It has everything I need and is very practical. Hi
on January 1, 2025
Posted by: ROMERO
the best investment..It has everything I need and is very practical. Highly recommended.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Can't update
on December 17, 2024
Posted by: Wesley village
from Painesville, Ohio
I tried to update the password on the back of printer is not working to let me update.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent printer, but password issue!
on December 10, 2024
Posted by: Mike A
Great printer, but I ran into an issue during setup. The printer instructed me to choose my own device password to replace the default. I did it on the touchscreen, quite precariously as you can’t really tell what button you pressed, or see what you’ve typed. But I entered it again, so figured I must have gotten it right.
Later in trying to access all settings through the mobile app, and when updating firmware, at asked for my password (that id just created). I copied and pasted from my password manager app, but it didn’t work. Tried multiple times. Eventually had to reset the printer and go through the whole setup process again, pairing mobile devices, setting preferences, etc. What a pain!
After creating a new password a second time, it still doesn’t work in use! Beyond frustrating! Eventually I have the sense to type it in manually, and guess what? It works.
Brother, great printers, but two requests - don’t automatically blank out the text when entering passwords so we can see what we’re typing, and let us copy and paste. I feel like it’s 2010 manually entering a complex password every time I want to go into the advanced settings.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 5, 2024
Posted by: Edward
Wireless was no problem. Double sided printing is awesome. Worked out of box.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Finally. Reliable, affordable and hassle free!
on November 30, 2024
Posted by: RRZprinter
from 33990
Works perfectly every time. I purchased an HP just a year ago, and it was simply ridiculous. 6 service calls, and it never resolved. They refused to honor warranty, etc. In the trash it went. However, the Brother is another story. Works every time, perfectly. Scan utility is perfect. No paper jams, ever. By and far superior to HP. Glad I found a solution!
Written by a customer while visiting brother-usa.com
Customer Rating
5
New fan
on November 22, 2024
Posted by: Mike W
from North Carolina
I have left HP for Brother. Already saving money on ink!
Written by a customer while visiting brother-usa.com