We're sorry to hear of your experience with your Anolon Nouvelle Copper Stainless Steel 10-Piece Cookware Set. All food can stick to stainless steel products if proper cooking techniques are not followed. This is especially true with delicate foods like pancakes or eggs. For excellent cooking results, we suggest following these guidelines: Allow food to come to room temperature (10-15 minutes) before adding them to the pan. Placing chilled food in a heated pan causes sticking, even in stick-resistant pans. Preheat the pan on low to medium temperature setting. Do not preheat at high temperatures in order to heat the pan faster. A small amount of oil, butter, or margarine is all you need for easy food release. Add oil or butter and allow it to heat one minute before adding food. Preheating brings the oil or butter to the right temperature so the food surface sears immediately. To remove stubborn stains or discoloration, use a stainless steel cleaner such as Bon Ami® Polishing Compound or Barkeepers Friend®. The cleaner should be rubbed on the stains with a non-abrasive pad, cloth, or sponge. Should you have any more questions, our Consumer Relations experts are certainly available to assist you at 888-388-3872, Monday through Friday, 7:30am to 4pm PT (Pacific Time) excluding holidays.