Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
3
Great processing, screen is cool until it fails
on July 29, 2024
Posted by: AKinWCO
[This review was collected as part of a promotion.] Galaxy AI - I have had my z-flip 5 for a year now. It folds into this cool little square that I can comfortably have in any pocket. I don't use the viewing screen to its full potential. Well, that is until my screen failed along the fold, making the entire screen unusable, which is why I am giving the phone a 3. Then I figured out the viewing screen really fast because it still made the phone usable.
I also think that the camera was much better in the Note that I previously had. Overall, I am mostly satisfied, and as a long-time Samsung costumer, I will probably give it a try again in the future.
Value
3
Response from Samsung USBy Social Commerce, August 1, 2024
Greetings AKinWCO,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the very best products on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Our partners at UbreakIfix are also available to assist you with your repair needs, if you would like to make an appointment to have your device serviced. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you would like any further assistance or if you have any questions for us after reviewing the resources that have been shared, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your directness as we strive to provide the very best products on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Our partners at UbreakIfix are also available to assist you with your repair needs, if you would like to make an appointment to have your device serviced. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some informative tips on how you can keep your device in pristine condition. If you would like any further assistance or if you have any questions for us after reviewing the resources that have been shared, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Gets the job done
on July 29, 2024
Posted by: Duckytrex
[This review was collected as part of a promotion.] It works well only thing battery tend sto drain fast even when not being in use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features that are used everyday
on July 29, 2024
Posted by: Rzflip5fan
[This review was collected as part of a promotion.] I love my zflip5 for several reasons. 1. By using the split screen I can look up a part number on the top screen and then use the bottom screen to use that part number for another app. 2. The front screen is great for quickly checking emails, text messages, etc even Galaxy AI generated data. 3. Convenience and durability by not having a cracked main screen with the folding protection of the zflip.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Only Samsung in my life
on July 29, 2024
Posted by: OnlySamsung11
[This review was collected as part of a promotion.] I have used Samsung phone only and Z flip series was easily breakable.
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Howdy OnlySamsung11,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is awesome for those unexpected situations in life, like forgetting your device in the seat of your Uber, or having your phone stolen, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Let us know if you would like any further assistance or if you have any questions for us by reaching out to Samsung Support. Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is awesome for those unexpected situations in life, like forgetting your device in the seat of your Uber, or having your phone stolen, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on how you can keep your device in pristine condition. Let us know if you would like any further assistance or if you have any questions for us by reaching out to Samsung Support. Thank you for choosing Samsung.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on July 29, 2024
Posted by: Majiktouch
[This review was collected as part of a promotion.] I do everything on my galaxy flip 5 from business reports, to dislodged music it has a lot of storage for all my documents music and games I absolutely love it. And it's size is super convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bring back purple Z flip please
on July 29, 2024
Posted by: Choices
[This review was collected as part of a promotion.] I absolutely adore this phone. The Galaxy Ai is super effective for editing my pictures. People think about switching after I give them an overview. Day to day the phone works very good. The only think that i worry about is how hot the phone gets when I video call on the flip 5. I seen that you've already improved thit on the filp 6 with better cooling. Im excited to get one when I can. This has been my favorite phone I will always stick to samsung
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great for anyone
on July 29, 2024
Posted by: Mellina15
[This review was collected as part of a promotion.] This phone is great the new galaxy ai allows me to help others without needing extra assistance. If you are a service person I would recommend it to you.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The best form factor for a phone
on July 29, 2024
Posted by: nshacha
[This review was collected as part of a promotion.] Galaxy flip 5 form factor is so good, using good lock I'm able to use the cover screen for most of my notifications which helped me cut down on my screen time and endless scrolling. Galaxy AI helped me a lot in editing my vacation photos.
Value
4
Written by a customer while visiting Samsung US