Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4 out of 5
4
Upgrading from S series to Z
on August 15, 2023
Posted by: Prodigyred
[This review was collected as part of a promotion.] Z flip 5 is a amazing as a second phone or a phone for people who just want to want a portable yet powerful device that fits anywhere. The cover screen is amazing.Your able to see notifications, use apps, see music, take selfies, and even use gps. One caveat about the cover screen is that it isn't a dynamic refresh rate screen and we probably won't see an always on display option when the phone is flipped open anytime soon. The crease is also hard to notice and I don't really mind it because the screen looks amazing. The reason why I'm giving it 4 stars is because of the many missing features that the z flip 5 doesn't have which includes: super fast charing, Ehanced processing, Samsung Dex, pen support, supported aspect ratio for many apps etc... but these features aren't deal breakers for me, they are just features I would use if I had them.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Product
on August 15, 2023
Posted by: Smitty
[This review was collected as part of a promotion.] I use my phone for everything from paying bills, to browsing the Internet to playing games. Couldn't be happier with this phone. The only thing needing more attention is the front screen, I activated everything in the Samsung labs, and can watch YouTube reply to text messages, reply to Signal, but not initiate new Signal messages. I can make and answer phone calls, and can read my emails. I'm hoping more support will be provided for other apps down the road. The front screen is big, and convenient, to not have to open your phone if you don't want to. The inside screen is really nice and wide in landscape mode. I couldn't be happier with this phone and cant wait for new features for it in future updates.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it!
on August 15, 2023
Posted by: MELFEL
[This review was collected as part of a promotion.] It takes me back to the days when phones were unique in looks which made them fun. Love how I can answer the phone even when it is folded shut. Still looking forward to other fun surprises in store!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Z Flip5
on August 15, 2023
Posted by: GuitarsReality
[This review was collected as part of a promotion.] I have been looking for a phone for a while. This product meets all my expectations and more. I'm even more surprised it has a feature where it divides the screen into two and you can basically multitask. The only thing I would recommend is getting a case because if you dont the phone could slip out of your hands and screen protector for the front of the phone because it already has a built in screen protector on the inside. The best thing is the camera quality. It was a game changer for me. Love you all Samsung.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the flexibility of this phone!
on August 15, 2023
Posted by: Mjyaeli
[This review was collected as part of a promotion.] I recently switched from the Samsung galaxy s21 fe 5g to the New Z Flip 5. I love how flexible and customizable the phone can be! I've used it for a few days but so far I love it, makes it easy to take photos, text, call, etc.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Big improvement back screen
on August 15, 2023
Posted by: Sheyla
[This review was collected as part of a promotion.] I love how comfortable it is to put it in your pocket, I always loved samsung's technology, how bright the colors are on the screen, I love that the galaxy z flip 5 the battery last long time, I only have to charge my phone once a day (when I go to sleep).
I love how comfortable it is to take pictures
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just absolutely amazing!
on August 15, 2023
Posted by: Technomillenial
[This review was collected as part of a promotion.] The new Z flip 5 has been an absolute game changer for me. I had the Z flip 3 before this and although pretty great, it became tedious to need to open the phone to get things done, but on this device with the large external display I'm able to do 70% of what I need to on a daily basis without even having to flip the phone open! I regularly respond to messages from various apps and take calls and even check my emails on the front screen. I'll even watch a video or two during the day but this phone definitely keeps me more mindful of my phone usage, which I'm grateful for. Absolutely love this to bits!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Don't regret making the switch.
on August 15, 2023
Posted by: Pearlrmrz
[This review was collected as part of a promotion.] This phone is a great fit for my everyday life. It size makes it perfect to carry. The front screen is great for doing basic task quickly and efficiently. The split screen is amazing for multitasking. It's been an excellent experience.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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