Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4 out of 5
4
Flipping Better
on August 18, 2023
Posted by: InHisName
[This review was collected as part of a promotion.] The zflip 5 is my daily driver as i love its compact size. Its fast, conversational, and does the job. The biggest miss is the camera and sound. I would gladly pay more money for a ultra camera and sound. But other than that this thing is amazing!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ok phone but mic isnt great
on August 18, 2023
Posted by: Happyrock
[This review was collected as part of a promotion.] The special offers associated with the phone purchase are not showing in the members app. Had a lot of complaints about not being able to hear when using the phone.
Value
2 out of 5
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 21, 2023
Hey there Happyrock, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. WE would be more than happy to help you with any difficulty you are experiencing with your device. We have included a link for your convenience to the Samsung Support Team. They can work with you on the mic difficulty you mentioned and offer you all the solutions available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Impressed with switch from s21 ultra
on August 18, 2023
Posted by: Cinthia
[This review was collected as part of a promotion.] I had an s21 ultra and was a bit skeptical of the specs that I would be missing out on once I switched. Because of the lack of telephoto on the flip, I've been using my digital camera a lot more often than before and I'm glad this is the reason why. Now I can use my flip 5 as just a phone and my camera as a camera. There's something about using the things solely for what they were made for. I also love the portability of my flip and how it fits in my front pocket. The big screen is similar to the s21 and I sometimes forget that I am even using the flip. The software and hardware go together so good. It's such an elegant looking device and the ability to be able to customize even the cover screen ro your taste is what really makes it all complete.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Z Flip 5 is a wonderful device.
on August 18, 2023
Posted by: Gargar
[This review was collected as part of a promotion.] The Z Flip 5 is an AMAZING device. Coming from a Z Flip 3, there are so many upgrades here. The processor is one, the Snapdragon 8 Gen 2 for Galaxy is a huge upgrade over the Snapdragon 888 in the Z Flip 3. It is much more power efficient than the 888, as well as just plain faster. This leads to longer battery life but also just a snappier experience. It's honestly kind of amazing, because I'm noticing smoothness in parts where my Z Flip 3 would have lagged even slightly. I love this device.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z Flip 5 Review
on August 18, 2023
Posted by: KXHZF5
[This review was collected as part of a promotion.] I use my Z flip 5 for personal use.
It is great for typing and I love being able to fold and take pictures with just my hand.
I switched from Apple to the Z flip 5 after many years and I can say.
MAKE THAT SWITCH TO ANDROID.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z flip 5 is amazing
on August 18, 2023
Posted by: Dobetter22
[This review was collected as part of a promotion.] I love my Samsung galaxy z flip 5!! The camera quality is amazing. I love how compact it is when folded. I can't wait to see what galaxy has in store for me next.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nothing truly special about the device
on August 18, 2023
Posted by: Rober2309
[This review was collected as part of a promotion.] S23 Ultra is a much better device this really is for someone who wants phone to open and close.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on August 17, 2023
Posted by: Flipinggood
[This review was collected as part of a promotion.] This is a nice change of pace from the fold3 I had. It is light and fun
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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