Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
Great and improved device with Flip Z5
on September 7, 2023
Posted by: Sungsam2023
[This review was collected as part of a promotion.] Just went from Z4 to Z5 , very happy with the update. Front screen and improved battery life are most noted updates. Updated hinges , allowing smaller gap is a big plus as well. Faster processor , better screen. Z4 had some lagging on the touch screen . Overall happy with the performance and updates
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the folding features of this phone!
on September 7, 2023
Posted by: Cornfedology
[This review was collected as part of a promotion.] I use my Z Flip 5 for just about everything you would need a phone for. Games, work, pictures, email, all a breeze with this phone. I had the original Z Flip and upgraded to the new version. My old one is still in use by a friend who loves it as much as I do.
I have no bad things to say about this phone and the best feature of all is that it fits conveniently in your pocket rather than a bulky flat phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Flip so far but room for improvement
on September 7, 2023
Posted by: StillAndroid2023
[This review was collected as part of a promotion.] Very nice phone but cover screen limitations are frustrating. Decent camera and nice screen. Crease at fold is noticeable and distorts image at times, especially in the sun. Metal hinge cover (it says SAMSUNG) is fragile and dents easily causing concern about durability. I like the phone and hope that updates address some of the issues, which is why I'll continue to use my S22 Ultra as my primary phone and will now use this as a backup.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
FlipZ5 is here....Great phone and tons of features
on September 7, 2023
Posted by: myflipz5
[This review was collected as part of a promotion.] The Samsung Flip Z5 phone is the best. I used another Flip phone, but after three days of use, I realized my mistake. The battery life of the Samsung Flip Z5 is amazing! I do lots of video conferencing throughout the day and don't need to charge the phone constantly as I used to do with the old phone (Not going to mention the old brand). Folks, If you are looking for the most reliable phone, stop your search now and buy the Samsung Flip Z5.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Flip Phone on the Market
on September 7, 2023
Posted by: Love2Flip
[This review was collected as part of a promotion.] This phone has so many great features. I mostly stream, listen to music, play a few games, and watch videos and shorts. The ability to have two windows going and visible at the same time is a gamechanger. Processing is also a breeze for this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has an excellent camera
on September 7, 2023
Posted by: Jordanlovecell
[This review was collected as part of a promotion.] I use my phone for work and personal use. It takes great pictures and it is easy to carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flip FAIL Samsung
on September 7, 2023
Posted by: BobbyVee
[This review was collected as part of a promotion.] Very disappointed in this phone. The phone is heavy and unbalanced in your hand. The exterior is very slippery, and hard to control. The operation is not up to standard. All kinds of weird displays and pop-ups make it a pain. Samsung has failed on this one on many levels.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there BobbyVee, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We would be more than happy to help you troubleshoot any difficulty you are experiencing with your device. We do always recommend a protective case on your device to help protect from accidental bumps. We have a wide variety of cases with different textures and finishes to help with grip. New devices can come with a bit of a learning curve including the feel and balance in your hand. We have provided a link to the Samsung Support Team and an article to help you with the pop-ups you mentioned. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
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Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Far Above My Expectations
on September 7, 2023
Posted by: DJBryce
[This review was collected as part of a promotion.] My Galaxy Note 9 has served me well but it was time to upgrade. Was debating between the Razr and the Flip 5. I watched hours of YouTube videos comparing the two and it came down to a better cover screen, better processor, and a great trade in offer. The Flip 5 is rock solid, super fast, and the cover screen is so much fun and useful. My only minor concern is the crease. It's taking some time to get used to it when scrolling, but it doesn't seem to mess with the video. The Flip 5 is a game changer!
Value
5
Written by a customer while visiting Samsung US