Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5 out of 5
5
LOVE MY Z FLIP5!!
on September 9, 2023
Posted by: DDVFlippin5
[This review was collected as part of a promotion.] Not only do I absolutely love the ability to have a full size device AND a compact device in 1, but the upload and download speeds are seemless! Super smooth in every sense of the word and the design is super sleek even with a case! The cameras are a.azing and the fact you can now use your camera in the flip mode, as well as make calls, text, WATCH MOVIES, and youtube, as well as SO MANY OTHER APPS IS AMAZING!! I can't say it enough, I love Love LOVE my Flip5 MORE than my Flip3! Samsung has done it again!! 🫶🫶🫶
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very nice and fully satisfied
on September 9, 2023
Posted by: Kittyp3pink
[This review was collected as part of a promotion.] Very fast shipping. The cover screen is bomb in this new model. Love everything about this phone so far. Battery is also good. Best this about this phone is you can watch your favorite video in cover screen. Playing game is also fun. Very happy and satisfied.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LOVE the new front screen!
on September 9, 2023
Posted by: DebKaz
[This review was collected as part of a promotion.] Not only is my zflip perfect size for my pocket or bag the new front screen makes it easy to do common tasks without unfolding to regular phone size! It's foldable design makes it easy to take group pics with me included without someone missing out of being in the pic. Love my zflip!! Good job samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on September 9, 2023
Posted by: Lovephone
[This review was collected as part of a promotion.] Great phone to have. Love the bigger cover screen. Can do all off of cover screen. Better durability in the flex screen than the previous 4 models. No complaints there. Only problem I am having is I am used to the 5000 mah battery from the 22 ultra and 23 ultra. Now it's only 3700 mah and got to charge at least twice a day
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great software
on September 9, 2023
Posted by: Lbell33
[This review was collected as part of a promotion.] Use my phone for work and gaming and surfing the web
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best flip phone yet
on September 9, 2023
Posted by: Love2cycle
[This review was collected as part of a promotion.] Z flip 5 flip phone is a great Improvement over the previous flip phones, front cover screen is awesome, a must-have, I downloaded the good lock app and I have my favorite apps available to me on my front screen, I also downloaded a couple of games and I can play them on my front screen all of this done without opening the phone, that's a deal maker. I would highly recommend the Z flip 5 phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on September 9, 2023
Posted by: GW1111111
[This review was collected as part of a promotion.] Love the ability to make the phone easily fit in my pocket. It's great to also take pictures and have it stand on its own.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The Phone is beautiful but a little underwhelming.
on September 9, 2023
Posted by: Stan89
[This review was collected as part of a promotion.] I love the flip line. However I'm disappointed they haven't figured out the screen. On each model I've owned the pre-install screen protector always peels. Flip five doesn't seem to be immune. Also the idea of the front screen is amazing however it's limitations make it lackluster.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 12, 2023
Hi there Stan89, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We couldn't be happier to hear how much you love the entire line of Galaxy Z Flip devices. We have included a link below we believe may help you with the display peeling you mentioned in your previous devices. We have also shared a link to the Samsung Support Team. They can discuss options for Care+ plans for you if you would like the added reassurance for your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
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