Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
3
The battery life is horrible
on September 13, 2023
Posted by: Ij6777
[This review was collected as part of a promotion.] The video quality is OK streaming movies. It's o k, but the battery life is horrible. On this device, you guys had an opportunity to cross it, but you failed.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there lj6777, thank you for your feedback on your Samsung Galaxy Z Flip5. We completely understand how important all day battery life is especially if you rely on your device for everyday activities. This device does have an adaptive battery that will learn your usage habits and make the adjustments to the consumption and increase the battery life of your device. If this has not been your experience we have provided links to the Samsung Support Team, Customer Care+ Team, and warranty information for your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Reintroduction to flip phones
on September 13, 2023
Posted by: 2082Margyver
[This review was collected as part of a promotion.] I've been using my outer screen for a lot of YouTube, maps and music apps. All that stuff I would normally have open while scrolling unnecessarily on a regular galaxy. So, at times it reduces screen time which saves battery. I secretly like unfolding and folding it back in front of people. You forget about the crease maybe between week 3-4. You remember only when people try to look at it at an angle and remind you it's there. Loving the 512gb storage that should become the minimum for all phones then I think everyone would convert who has an sd card still. Had to figure out how to do screenshots all over and having the buttons on one side is different no horrible just new. Kinda wish the new z flip 5 had better cameras that do the cool zooms I don't care about face unlock or undesrcreen fingerprint ID. The fingerprint button on the side works amazing. Maybe next version get a little bigger battery. Everyone who sees me with it asks if I'm scared of breaking it...... I was more scared of pocket lint, dirt,dust,sand with the hinge. Then I saw a durability test and they really put it through the ringer, stuff I would never imagine trying and thought my pocket was the safer then any of those tests. The outside glass really love fingerprints so I recommend a case. And I wish they would do something with the cameras because lint really likes to get in between the circle lenses.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very well made
on September 13, 2023
Posted by: Kuronova
[This review was collected as part of a promotion.] The phone is really well made and fold hasn't had any issues so far with frequent use. The cover screen is also very nice to quickly check things like texts, the weather, and many other things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Definite Head-Turner
on September 13, 2023
Posted by: ABaruah
[This review was collected as part of a promotion.] The Samsung Z-Flip 5 is undeniably a head-turner. Its premium design exudes style and sophistication, making it stand out in a crowd. It boasts an impressive upgrade to its cover screen, making it more useful and interactive. It's a great addition for quick glances and basic tasks without opening the phone. However, there are a couple of downsides to note. Firstly, the crease on the screen where it folds is somewhat prominent, which can be noticeable in certain lighting conditions. Secondly, it lacks dust resistance rating, which may be a concern for some users. Despite these drawbacks, the Z-Flip 5 is still a stylish and innovative device worth considering.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung flip 5 is great
on September 13, 2023
Posted by: SRSamGirl
[This review was collected as part of a promotion.] Samsung flip phones are a favorite of mine. I started with Flip 3 and progressed to Flip 4 and now to Flip 5. I like the size of the phone, and the new large front screen is fantastic. I'm still getting used to using the cover screen, but I would absolutely recommend this phone to all of my friends and family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 13, 2023
Posted by: Umcpgrad
[This review was collected as part of a promotion.] Bigger outer screen and amazing performance and years best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Form Factor of the ZFlip 5, Very compact!
on September 13, 2023
Posted by: bluebird
[This review was collected as part of a promotion.] I personally use it for streaming videos and social medias the most, since its very compact i find it quite easy to take out and use in most public spaces. The phone is very sturdy so in my day to day life i never find myself worried about if the phone will break or not and i find that to be one of the major selling points for me. If this is the quality the ZFlip series will maintain in future phones i will definitively be sticking with it and recommending it to others!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Coolest Foldable
on September 13, 2023
Posted by: Hokage2001
[This review was collected as part of a promotion.] I get a new phone every 6 months because there's just so many androids out there. I usually end up buying mostly Samsungs because they are powerhouses. I'm happy with how sleek this looks and feels. Battery could be better if you're a heavy user. Other than that, great phone. Flips heads everywhere I go.
Value
5
Written by a customer while visiting Samsung US