Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5
The Cover Screen is a MASTERPIECE
on September 21, 2023
Posted by: Pernas
[This review was collected as part of a promotion.] I use my phone for casual everyday things and one of the greatest features of the Z Fold 5 is the cover screen. I love that I can check my notifications, open apps, and look at things like calendar and weather. Don't get me started with the camera. I use the camera on the cover screen ALL THE TIME and it's so useful! I'd give this phone 6 stars if I could. Best phone ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great use of front screen
on September 21, 2023
Posted by: SamsungUser0623
[This review was collected as part of a promotion.] Not only is it compact but I really love how I can text and watch videos and do a lot from the front screen. It's extremely convenient.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best flip phone with enough compute power
on September 21, 2023
Posted by: TheaFlipper
[This review was collected as part of a promotion.] I have been using Z FLIP Flip5 512GB for over a month now. I must admit that it's a game changer for me. I am really enjoying the compactness of the phone when folded while benefiting from the extra screen space when unfolded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Downgrade from flip 4
on September 21, 2023
Posted by: 3rdflip
[This review was collected as part of a promotion.] The larger screen may seem like an upgrade but i find alot of features i used are now missing or overly complicated. First the alarms; before i could just turn of the next alarm with a couple swipes, now the clock screen shows all alarms and i have to mannualy select the next upcoming alarm. After all that the alarm is permanently of and the only way to turn it back on for tomorrow is to open the screen. Another problem is media playback, once media is paused for a couple minutes its like it was never there, meaning i have to open the screen. Another quirk of having a bigger screen is needing to unlock before doing certain tasks. It makes sense in some cases but turning on the flashlight is not one of them. I have double pressing the power button set to turn on the flashlight but with the screen closed i have to use fingerprints or face id for this feature
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2023
Hi there 3rdflip, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand new devices can come with a bit of a learning curve and that can cause some frustration. We have linked below the manual for your device and the Samsung Support Team. We also have some great vidoes on our YouTube channel that highlight some of the fun improvements to that display. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is compact and easy to carry
on September 21, 2023
Posted by: Michael34
[This review was collected as part of a promotion.] I use this product for work, school and personal. I've loved it so far, I've always had trouble carrying my phone since they are so big and bulky. This phone is the difference, it's compact to carry but flips to the size of a normal phone.
I really like it and would definitely recommend if you have issues with bulky and big phones.
I really like it and would definitely recommend if you have issues with bulky and big phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing I love it so much
on September 21, 2023
Posted by: Fredsta
[This review was collected as part of a promotion.] I love this phone it made me switch from iPhone to Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality Phone
on September 21, 2023
Posted by: Alzhang
[This review was collected as part of a promotion.] The phone is a noticeable upgrade from my galaxy z flip3.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very nostalgic
on September 21, 2023
Posted by: ZFlipDude
[This review was collected as part of a promotion.] This phone has been great out of the box. Very nostalgic to have a flip phone again and definitely gets an head turn or two. No complaints so far, the phone seems very sturdy and quite scratch resistant without a case!
Value
5
Written by a customer while visiting Samsung US