Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4
Worth the trade offs
on September 23, 2023
Posted by: NobrandloyaltygenZ
[This review was collected as part of a promotion.] I'm a gen Z user so mostly social media, youtube, streaming, and gaming. This phone is a huge upgrade over the previous Z flip 3 that I just didn't feel the same way about. I switched from my iphone because of how much I love the Z flip 5. Battery life is the only down side in my opinion. The phone makes it through a full day but it cuts it quite close sometimes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Z flip 5 phone
on September 23, 2023
Posted by: Punkin
[This review was collected as part of a promotion.] Love everything so far about this phone coming from Samsung s22 definitely an upgrade I enjoy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Folding phones are the future and this is the one
on September 23, 2023
Posted by: Drtutu
[This review was collected as part of a promotion.] So many features and customizable options this phone becomes your sidekick. The cover screen is perfect for being on the go and getting things done quickly. The camera is amazing and the tripod mode and timers are so convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The truth is I really love the phone, it does what
on September 23, 2023
Posted by: LoveZFlip
[This review was collected as part of a promotion.] I use it for games, besides it has a very good camera, very good screen quality, and good battery, I really recommend it for anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect phone just the camera
on September 22, 2023
Posted by: Zflip5user
[This review was collected as part of a promotion.] I love everything about this phone except the camera. Needs a better camera with quality and zoom.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This product has some good features, but some bad
on September 22, 2023
Posted by: Mighty
[This review was collected as part of a promotion.] I use this product for E mail, browsing, sports and photos.
This phone is very bulky and heavy.
It is so slick. I had to buy a cover for it so it wouldn't slide out of my hand.
I wish I had my old one back.
This phone is very bulky and heavy.
It is so slick. I had to buy a cover for it so it wouldn't slide out of my hand.
I wish I had my old one back.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hey there Mighty, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important the feel and functionality of your device is to your usage and enjoyment. We always recommend protective cases for all of our customers because accidental drops and bumps can happen to anyone. We do also have a 15 day return policy if you are finding you are not in love with your device. We have shared a link to the Samsung Support Team if you have any further questions or would like assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on September 22, 2023
Posted by: JPF444
[This review was collected as part of a promotion.] I loved the flip 3 and the flip 5 is an amazing upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid and refined flip phone experience.
on September 22, 2023
Posted by: FlippedforSamsung
[This review was collected as part of a promotion.] I work in a different eco system, but the newest iteration of the z flip series piqued my interest, so much so that I now use two phones. I've tried one other comparably matched flip phone, and liked it enough, but the flip 5 was released just after and I couldn't help myself.
Things I love and that set is a part from others:
1. The build quality and overall feel of the flip 5. I prefer the slightly blockier styling to the more rounded edges of others. It's easier to hold both when open and flipped shut. The OEM cases are lovely too.
2. Speaking of the cases, there's quite a bit more variety available, and even the off brand accessories are decent. That being the case, Samsung offers a wide variety of unique and well-fitting accessories. They even offer one with nfc built in that gives the flip 5 a personality like no other phone on the market.
3. I've owned many Samsung phones on the past, and having 9nly recently come back, I must admit One UI is fantastic. The interface isn't clunky. It's smooth - just like it should be in 2023. The added features used to feel a bit gimmicky to me, but they're now done so we'll that I can't imagine living without them. Dramatic? Yes. But, I'm not kidding. They're really great.
4. Lastly, for now, I'm happy with the stated long-term support Samsung offers on their newest devices. We will continue to get updates and support for years to come.
1. The build quality and overall feel of the flip 5. I prefer the slightly blockier styling to the more rounded edges of others. It's easier to hold both when open and flipped shut. The OEM cases are lovely too.
2. Speaking of the cases, there's quite a bit more variety available, and even the off brand accessories are decent. That being the case, Samsung offers a wide variety of unique and well-fitting accessories. They even offer one with nfc built in that gives the flip 5 a personality like no other phone on the market.
3. I've owned many Samsung phones on the past, and having 9nly recently come back, I must admit One UI is fantastic. The interface isn't clunky. It's smooth - just like it should be in 2023. The added features used to feel a bit gimmicky to me, but they're now done so we'll that I can't imagine living without them. Dramatic? Yes. But, I'm not kidding. They're really great.
4. Lastly, for now, I'm happy with the stated long-term support Samsung offers on their newest devices. We will continue to get updates and support for years to come.
If you're on the fence, hop off and give it a shot. It's ready for you!
Value
5
Written by a customer while visiting Samsung US