Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5 out of 5
5
Great phone
on November 13, 2023
Posted by: SamFan
[This review was collected as part of a promotion.] I went from the Note to this. I thought I might have issues with screen but phone has been amazing and low profile in pocket
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Flip it with Samsung Care+
on November 13, 2023
Posted by: syrusdal
[This review was collected as part of a promotion.] I love the cover screen and it's fits in my pocket invisibily not feeling it. Very light.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very Practical
on November 13, 2023
Posted by: Lunfly
[This review was collected as part of a promotion.] Honestly the number one thing I love most about this phone is the practicality of being able to access everything on the home screen!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A great addition but needs improvement
on November 13, 2023
Posted by: MsRizy
[This review was collected as part of a promotion.] The ZFlip 5 is a great phone, its fast, has good screen coverage, and great speakers. The only isssues I have are the very fragile inner screen, the crease from folding, and the battery life. The battery gets me through my days and it charges really fast with a cable but I'd like to see fast wireless charging since that's my preferred charging method. The inner screen, though has a pre-installed screen protector still feels fragile and I carry an anxiety with me that one drop with the phone open could cost me a visit to get repairs. The crease from folding is not very noticeable when the phone is on unless you're using that area to scroll. I find the area less responsive to my taps than other areas of the screen. Overall this phone is very impressive and these are just some nitpick I had. I love the fast screen response, the audio and speakers are really nice, the design feels premium, and after nearly three months its not taken a single scratch (knock on wood) I'm excited to see the next generation for the flip and fold series and hope to see some of the improvements I've listed but samsung are smart I'm sure they've already been working on this.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Future is Here!
on November 13, 2023
Posted by: FutureIsHere
[This review was collected as part of a promotion.] Hands down the best Samsung phone I have ever owned!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love flip phones
on November 13, 2023
Posted by: Nessy02
[This review was collected as part of a promotion.] I just love the convenience of being able to flclose my phone and go. I love all of the features - especially the total functionality of the outside screen and the camera is the best on the market - hands down!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone out there
on November 13, 2023
Posted by: NiaForever
[This review was collected as part of a promotion.] Gaming cuality is amazing and not having to find something to hold my phone is amazing I just have to flip it and I holding it self.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung flip 5 is perfect
on November 13, 2023
Posted by: Reichu
[This review was collected as part of a promotion.] The flip 5 is a excellent upgrade to the flip series.
Previously I owned a S20 ultra, as a Android & Samsung user I did not like the phone due to it's size and camera resolution.
The flip 5 is perfect in size for what I use it for. It fits better in your pocket without worrying that it might fall out.
The second screen is a lovely addition to check notifications quickly rather than having to unlock your phone in public or at work and makes it very convenient.
The camera quality is great and definitely a upgrade from the previous models.
I use it daily for streaming, work, and emails with no issues.
I would recommend this phone to anyone that wants a new era upgrade.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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