Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
5 out of 5
5
A real space saver!
on November 13, 2023
Posted by: Sonic92
[This review was collected as part of a promotion.] I have been using this product for about a few months and I really did enjoy the experience of the phone. Unfortunately I had to trade the phone in for money but I really appreciate the coolness of the phone. I really genuinely like the fact that it's so cool to know that they were able to cram and do origami and play tetris (haha) with the phone! It's so bizarre what samsung could do with technology! It was a really great experience and I appreciate samsung for allowing us to experience a piece of the future!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone.
on November 13, 2023
Posted by: Mcart10
[This review was collected as part of a promotion.] I airways liked the smaller phone. The 5 flip offers both a large screen and small package for carry. I've had the 3 and the 4 flip. No problems. The screen held up fantastic. A durable phone also. Will be buying the 6 flip when it comes out. Love Samsung and all of its products.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone I've Ever Owned
on November 13, 2023
Posted by: BlakeD
[This review was collected as part of a promotion.] I know the title seems exaggerated. But this phone is truly the most innovative smartphone since smartphones were released. I love the versatility of flip phones, from selfies to pocket sized fit to quick actions on the front screen. I started with the new Razr+ but traded it for this. The Flip 5 is a much higher quality phone overall, and with Good Lock on the Galaxy Store, your front screen can do pretty much whatever you want. Without a doubt my favorite smartphone I've ever owned. And no, I wasn't paid for this review haha!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is the best product I have tried in my entire t
on November 13, 2023
Posted by: Yeiliegaryo
[This review was collected as part of a promotion.] From the beginning you can see great mobility due to its touch screen, it is perfect for the office and for more sociable environments, although it is not the best in terms of video games, it is very adaptable and reliable when playing or streaming
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Battery performance
on November 13, 2023
Posted by: Sahithi
[This review was collected as part of a promotion.] Battery was not friendly,if we use for couple of hours again we have to re charge like 2-3 times a days,looking for higher MAH battery
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This products has great features
on November 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use this for games phone calls texting all amazing
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best flip phone
on November 13, 2023
Posted by: AmyRoze321
[This review was collected as part of a promotion.] I love this phone. So easy to use, love taking pictures especially when I use the front screen. I adore how much customizations I can do on the keyboard. This is truly the best flip phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great concept but.....
on November 13, 2023
Posted by: ShorterDogg
[This review was collected as part of a promotion.] I use my phone daily. I can no longer close the phone with out it shutting off. I have tried to get another phone long calls and no results. I like Samsung but this will be the last flip phone I get.
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 15, 2023
Hi there ShorterDogg, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We understand how important your device is to you and being able to use the full functionality. If you haven't done so already you can make an appointment and take your device to a Samsung Experience Store if you live near one. We also have a partnership with UBreakIFix to help with repairs as well. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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