Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
3
The concept is great but...
on February 11, 2025
Posted by: SadWithPixels
[This review was collected as part of a promotion.] Unfortunately the phone doesn't last. I've had my "phone" for less than 1 year and I've had to trade it in 3 times already. The screen pixelates after a few months. I wish it didn't bc other than that I really do enjoy the phone. I love the size, it's so compact. I was getting tired of the big phones. I love the fact that I was able to flip it closed and still utilize the screen. But unfortunately can't win with this phone. And I'm not a person who's very hard on their phones. I usually keep a phone for years with almost zero damage!
Value
3
Response from Samsung USBy R&R, February 12, 2025
Hello SadWithPixels,
Experience matters to us, and we appreciate you sharing how your Galaxy Z Flip5 has been working for you. We understand that the concept of foldable devices has involved a learning curve, especially after using traditional bar phones for so long. The Z Series, with its innovative foldable design, has transformed how we use our devices. The Z Flip5, with its compact size, is built with durability in mind, ensuring a reliable user experience. It's important to keep a few precautions in mind when using your foldable device. For instance, make sure not to fold foreign objects into your phone. Additionally, be careful not to press too hard with sharp objects, as this can help protect your phone from scratches and potential damage. Thank you for your feedback, and we appreciate your loyalty to Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Experience matters to us, and we appreciate you sharing how your Galaxy Z Flip5 has been working for you. We understand that the concept of foldable devices has involved a learning curve, especially after using traditional bar phones for so long. The Z Series, with its innovative foldable design, has transformed how we use our devices. The Z Flip5, with its compact size, is built with durability in mind, ensuring a reliable user experience. It's important to keep a few precautions in mind when using your foldable device. For instance, make sure not to fold foreign objects into your phone. Additionally, be careful not to press too hard with sharp objects, as this can help protect your phone from scratches and potential damage. Thank you for your feedback, and we appreciate your loyalty to Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love love this phone
on February 11, 2025
Posted by: Andie71
[This review was collected as part of a promotion.] This phone across the board is so slick! It folds up nicely fits in a pocket you don't have to worry about it falling out. It takes great pictures and the sound is fabulous. Super easy to navigate through the apps and open apps. Downloading things is a breeze along with it just being user friendly. I don't think I would ever go back to a bar phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the small design and the screen is flawless
on February 11, 2025
Posted by: Mabouzeid
[This review was collected as part of a promotion.] I've had a few of the Samsung from the s21ultra to the flip 5. All have exceeded my expectations
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 11, 2025
Posted by: Keyesters
[This review was collected as part of a promotion.] Works seamlessly no matter what I am doing with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on February 11, 2025
Posted by: Hatcher2010
[This review was collected as part of a promotion.] Love the phone. Will say that the screen started to go out after about months but samsung replaced it. Would love to have more cover screen options for personalization.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very happy with my Samsung!
on February 11, 2025
Posted by: Raybear
[This review was collected as part of a promotion.] The seamless actions across apps have been super convenient, and the portability of a foldable screen is really neat! My only critique would be to make the foldable screen a little stronger so that it can last longer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone gas been the most durable phone with case in
on February 11, 2025
Posted by: Canonfodder
[This review was collected as part of a promotion.] I do have a slight issue with the screen protector replacement, the first recommended dealer wanted to download all of my data and required my.passcode to install, was advised the process would take 3-4 hours, this is not okay for.a simple protector replacement
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on February 11, 2025
Posted by: Roadeagle14
[This review was collected as part of a promotion.] Don't have to worry about a crack of it falls because of it being closed while folded
Value
5
Written by a customer while visiting Samsung US