Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
1
Problems ever since I got it
on February 11, 2025
Posted by: Mikew27
[This review was collected as part of a promotion.] Big black spots on the screen and shuts off on me in the middle of calls and now I cant get a new phone until I win the lottery or a miracle happens
Value
1
Response from Samsung USBy R&R, February 14, 2025
Hey There Mikew27,
It’s great to hear from you, and thank you for your feedback on your Galaxy Z Flip5. While we may not be able to help you find the winning lottery numbers, we may be able to provide some insights about your phone screen. If your device has a round spot of dead pixels, it may have been subjected to gradual pressure that damaged the screen underneath while leaving the front glass intact. As part of the Galaxy Z Assurance promotion, your Galaxy Z Flip5 is eligible for one free screen protector replacement and discounts on screen repairs and more. More information on this will be linked for your convenience. Additionally, we have partnered with uBreakiFix, an authorized Samsung service provider. With over 600 locations, you can easily visit a store to have your phone examined. If you have any other questions about your Galaxy Z Flip5 or would like to explore your options further, please feel free to reach out to our Samsung Support Team for assistance. Thank you for choosing Samsung!
-Ty
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear from you, and thank you for your feedback on your Galaxy Z Flip5. While we may not be able to help you find the winning lottery numbers, we may be able to provide some insights about your phone screen. If your device has a round spot of dead pixels, it may have been subjected to gradual pressure that damaged the screen underneath while leaving the front glass intact. As part of the Galaxy Z Assurance promotion, your Galaxy Z Flip5 is eligible for one free screen protector replacement and discounts on screen repairs and more. More information on this will be linked for your convenience. Additionally, we have partnered with uBreakiFix, an authorized Samsung service provider. With over 600 locations, you can easily visit a store to have your phone examined. If you have any other questions about your Galaxy Z Flip5 or would like to explore your options further, please feel free to reach out to our Samsung Support Team for assistance. Thank you for choosing Samsung!
-Ty
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on February 11, 2025
Posted by: RC1995
[This review was collected as part of a promotion.] An amazing device and so compact, I LOVE IT. It feels so good to jave a device that is also a throw back to phones before.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love being able to angry close my phone to end cal
on February 11, 2025
Posted by: Funsizepinktoed
[This review was collected as part of a promotion.] My phone is my work life. I have to use my phone For everything, every single day. when I get breaks for myself, I like to watch movies and listen to music. the actions are so seamless when I jump from app to app. it's fantastic! Going from rideshare driving to YouTube music or netflix is so simple.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is fine
on February 11, 2025
Posted by: Kmoynih2
[This review was collected as part of a promotion.] The phone is good when opened. I find the outside screen is pretty much useless. Too small for my fat fingers and my nearsightedness.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beast phone
on February 11, 2025
Posted by: DrunkenGamer
[This review was collected as part of a promotion.] Omg I love this phone I've been on board since the Flip 3 I have the Flip 5 now and I'm addicted I will never get another phone model it has to be a Flip ❤️❤️❤️❤️❤️❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone
on February 11, 2025
Posted by: Kimber
[This review was collected as part of a promotion.] Seamless actions across apps. Perfect size. Loved the flipb3 and now the flip 5. Would love yo see improved battery life and a improved camera
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The screen went out
on February 11, 2025
Posted by: Kaybug7692
[This review was collected as part of a promotion.] Flip phone screen stop working took to get fixed they said that it wouldn't be cover by warranty bc they said I dropped it but had no cracked screen or anything
Value
1
Response from Samsung USBy R&R, February 14, 2025
Hi There Kaybug7692,
Your feedback on your Galaxy Z Flip5 is much appreciated! When it comes to getting your screen repaired, you have several options. As an owner of a Z Series phone, your device is enrolled in Galaxy Z Assurance. This benefit includes one free screen protector replacement and discounts on screen repairs. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. If you have any questions or would like to learn more, please reach out to our Samsung Support Team. Thank you for being a valued member of the Samsung community!
-Ty
Galaxy Z Fold5 and Flip5
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your feedback on your Galaxy Z Flip5 is much appreciated! When it comes to getting your screen repaired, you have several options. As an owner of a Z Series phone, your device is enrolled in Galaxy Z Assurance. This benefit includes one free screen protector replacement and discounts on screen repairs. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. If you have any questions or would like to learn more, please reach out to our Samsung Support Team. Thank you for being a valued member of the Samsung community!
-Ty
Galaxy Z Fold5 and Flip5
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy zflip5
on February 11, 2025
Posted by: ldohoard
[This review was collected as part of a promotion.] Love my zflip 5. This is my second zflip phone. I love all the features . I use my phone for games and as my computer.
Value
5
Written by a customer while visiting Samsung US