Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4 out of 5
4
Great phone
on December 12, 2023
Posted by: Colby0427
[This review was collected as part of a promotion.] Great phone. Easy to use. Love that it is compact. Folds nicely and don't feel like it's going to break. There was a software update that messed with the phone and it took several days to get fixed.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Eye catcher
on December 12, 2023
Posted by: Teejayy
[This review was collected as part of a promotion.] I have been a flip fan from a long time. Z flip 5 with it's big cover screen got my eyes the day it launched. The phone is awesome. Small. Handy. The only issue I have is with the screen guard. After few months the screen guard starts getting air gaps in the hinge area. Apart from that, it's a superb phone to have.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So satisfying
on December 12, 2023
Posted by: Honest2afault
[This review was collected as part of a promotion.] I love having a flip phone again! I don't enjoy the Samsung setup so I imported all Google everything. The front screen is a great feature and the inner bendy screen is so cool.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is a great phone with a fantastic features
on December 12, 2023
Posted by: Kikin1211
[This review was collected as part of a promotion.] I use it for work basically but i lso use it for streaming soccer games watch movies and video calls has a very great resolution for everything i use it for.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on December 12, 2023
Posted by: BeeBee
[This review was collected as part of a promotion.] I use my device for everything. Steaming, online banking and shopping, gaming, pictures, etc. I love this phone. I've never owned a phone like this before. Usually I purchase cheap phones because I was always worried about breaking it but this phone was definitely worth it. I'm amazed at all the things it can do.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A worthy improvement to the Flip Line
on December 12, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Pros:
Better Battery (compared to flip3)
Significantly Better Hinge
Smoother Software
Cons:
Acceptable but underwhelming camera at the phones price point
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the Personalized features
on December 12, 2023
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] The phone is great! The only thing preventing it from being 5 stars is the last system update, when I select a message or app that does not function on the cover screen and want to view in full screen or home screen it does not appear, the cover screen stays active. It does not transition as it did before.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Flip Z phone
on December 12, 2023
Posted by: Bobbybuushea
[This review was collected as part of a promotion.] This phone is amazing and easy to use very compact and fun I learning many new features day by day
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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