Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4 out of 5
4
everything is good except for
on December 22, 2023
Posted by: flaoting
[This review was collected as part of a promotion.] Everything is good except for the short duration of the battery.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love love this phone. So many compliments!
on December 22, 2023
Posted by: Amy0678
[This review was collected as part of a promotion.] This phone is definitely a game changer. The front display is so useful when I want to look at notifications or stream YouTube without having to open my phone. I can watch Netflix without any issues as well.
Every time I am out and about with this phone, people are so impressed by this cool phone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 22, 2023
Posted by: Emalcolm56
[This review was collected as part of a promotion.] I use this phone for basic use such as YouTube, tik tok and social media. This phones upgrades are amazing! The bigger front screen is a game changer and I find myself not having to open the phone as much. The camera is great as well, including the night mode. I had the flip 3 and there is no comparison.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sporty compact phone
on December 22, 2023
Posted by: Mnlakegirl
[This review was collected as part of a promotion.] I love this phone, it fits in my hand. I don't have to open it when it rings , I can answer it from the cover. I can customize the cover.
Looking up topics or items is quick. Also I love the fact that I can leave it open half way and I can watch shows. It's like a tiny TV.
I get asked a lot of questions about it. The colors on the screen are beautiful, photos are great to. I have no issues with it at all.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Compact and Elegant!
on December 22, 2023
Posted by: KirthiMani
[This review was collected as part of a promotion.] Its compact and elegant.
I love flip phones in general.
And this phone is just awesome, i had the previous version as well.
Both are amazing.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Easy to manœuvre. Fast charging . Outside screen
on December 22, 2023
Posted by: Rolf2468
[This review was collected as part of a promotion.] Using this phone as date to day base was amazing. Small for pocket .easy to answer call without opening the screen. How ever i wish it can have some improvement on the fold screen especially for gaming with the adge on the middle it make it difficult to play especially when u are a person who like to modify pictures and drawing. I had to go back to my s22 ultra for that. Camera is good (could be better). Waiting for the next new phone. Mostly it will be the ultra or if the next fold screen will be like role up that would fix the small problem on this flip and fold phones
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, January 4, 2024
Hey Rolf2468, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. Your feedback is crucial to us as we strive to provide the best possible experience to our customers. Please feel free to reach out to us at any time with questions or further feedback on all of your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Product with decent specs
on December 22, 2023
Posted by: RizAbv
[This review was collected as part of a promotion.] I use my phone for everything, from watching movies, playing games, for research, work, my Marta pass. And much more. I am presently surprised with the flip 5. When open the phone behaves similarly to a regular phone, the hinge is quit good but still needs a little getting used to. The mini display in the front is also quite good, I wish more apps were supported.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect size for the pocket
on December 22, 2023
Posted by: Cyke69
[This review was collected as part of a promotion.] I have not had an issue with this beautiful phone. The flip5. It's fast and the size when folded is ideal for every location imaginable. Would definitely get next Gen fold/flip. Only con is the Camara isn't the greatest, but I understand u have to take to give.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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