Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7 out of 5
4.7
(4,241 Reviews)
Open Ratings Snapshot
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Customer Rating
4 out of 5
4
Love it..almost totally!!
on May 14, 2024
Posted by: Nikkikings
[This review was collected as part of a promotion.] I love my Galaxy flip. It does everything I wanted to do. There are so many features that in the 3 months that I've had it I still don't think I know everything. However, in the first month of owning this phone the inside screen stopped working. I was given a replacement and within 2 days there was already something wrong with my screen again. The two tiny little dots of light coming through my screen have not been enough for me to put this phone down. Honestly it's a great phone if you aren't abusive to your phones like I have been.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Looking for a new phone
on May 13, 2024
Posted by: Kpshorty
[This review was collected as part of a promotion.] I've done countless research on phones and so far the best phone that came up was the galaxy z flip. I've had absolutely no issues when it comes to the use of this phone. And yet I've even dropped it and no cracks or any damage came to the phone. The performance of the phone has even been absolutely amazing I was definitely skeptical about it at first especially when it's a newer model but just wow.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I like it a lot.
on May 13, 2024
Posted by: nllopez99
[This review was collected as part of a promotion.] I like this phone. And the camera on it. That it take good pictures for me.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phones are fun again!
on May 13, 2024
Posted by: LukeSkywalker
[This review was collected as part of a promotion.] Samsung's Galaxy Z Flip 5 is the latest iteration of their cutting-edge foldable smartphone lineup, and it truly impresses. The updated design feels sleek and premium, with a gorgeous foldable AMOLED display that delivers vibrant colors and inky blacks. Samsung has perfected the folding mechanism, allowing the Z Flip 5 to smoothly transition between phone and compact modes.
Performance is top-notch thanks to the latest flagship Snapdragon chipset and ample RAM, ensuring smooth multitasking and gaming. The improved hinge design enables the Z Flip 5 to stay partially open at various angles, ideal for video calls or capturing low angle shots with the capable triple camera system.
Battery life has also seen a welcomed boost, with the large capacity cell easily lasting through a day of heavy use. And Samsung's One UI software, along with galaxy AI that is filled with intuitive foldable-optimized features, ties the whole experience together beautifully.
Overall, the Galaxy Z Flip 5 refines the foldable experience with head-turning design, stellar performance, and useful multitasking capabilities - making it one of the most innovative and practical smartphones on the market today.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I like it. Built like a tank.
on May 13, 2024
Posted by: Unluckysuzu
[This review was collected as part of a promotion.] I like it. It's small fun and easy to us. I don't us a case but I've dropped it many times and only has a few scratches. Photos are the best part, I use the front screen way more than I ever that I would. I can fold it then flip the camera and set it down anywhere to take a video. I love my phone and I can't wait to see what they do next.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best samsung phone that I've had
on May 13, 2024
Posted by: Jimbo2k24
[This review was collected as part of a promotion.] What more could you ask for. A decent android experience in a foldable unit. This is the way of the future. Could have better battery life but not bad for what it is. Hoping the next gen will have it where you don't see the crease. I like the flip more than the fold due to the portability.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Compact and flip for a larger screen, love it!
on May 13, 2024
Posted by: Fliplove22
[This review was collected as part of a promotion.] Great phone small compact and then flip open when you want a Full sized phone! Gorgeous screen! Oled! Love it! Love the AI, makes every day tasks and reminders easy!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wanted a change!
on May 13, 2024
Posted by: CellyCellPhone
[This review was collected as part of a promotion.] I used to be a Samadung owner a long while ago and switched to a different phone for a few years, however I got drawn right back due to the fun appeal of flipping my phone closed, as well as the reliability of Samsung phones. I love the customizable options and the ease of use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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