Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Lavender
Posted by: Victor
Verified Purchase:Yes
A great phone so far.Still getting used to answering calls but I am getting the hang of it.
Response from Samsung USBy R&R Team, June 16, 2025
Thank you so much for sharing your experience with the Galaxy Z Flip6, Victor! It's great to see that you're enjoying the phone! It can definitely take a little time to adjust to new features like answering calls, but it sounds like you're making great strides. If you want to make picking up calls even easier, consider replacing the Swipe action with a Single Tap using the Assistant Menu in your settings. It’s a simple tweak that can really enhance your experience! If you ever have questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on June 1, 2024
Posted by: Samsung girl
Expertise:Expert
I bought this z flip 5 in purple in December and I'm in love with it it's a great and amazing phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a best phone
on June 1, 2024
Posted by: Karan123
[This review was collected as part of a promotion.] Its not been a year i bought a phone and after software update there is green line on the screen and not able to use
Value
1
Response from Samsung USBy Social Commerce, June 3, 2024
Hi there Karan123, thank you for your feedback on your Samsung Galaxy Z Flip5. We understand how frustrating it is to have a device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team for assistance with additional troubleshooting measures if necessary. Thank you for being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
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Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Monthly payments
on May 23, 2024
Posted by: Anonymous
Trying to figure out how to get a Samsung galaxy tablet and a 75inch Samsung TV and pay on a regular monthly basis and more information about the way it's worked
Features
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the ZFlip5
on May 20, 2024
Posted by: xopurple
[This review was collected as part of a promotion.] This is a massive upgrade! I've been an android user all my life and I currently own still zflip4 and the newest the zflip 5! I must say the zflip5 is very impressive! Having the sleep designs and the specks, I was speechless! I really love the AI feature since it helps me find items, place or whatever I need to find in just using my fingers! It's so much fun! Now I Don’t have to worry about missing anything or any information bev of the A.I. features! It's a beast, top of the line! I did not regret getting it to be honest! All the new features on the flip5 is so much fun and very useful on my daily basis! I use my phone 24/7 and it does help when the phone functionality is on the top! You really did a great job this time Samsung. I just can't wait what the next flip would bring! I'm just enjoying my phone so much at this time, I was showing it to everyone of how cool the features my new phone can shine bright amongst other phones! I just love it!
I even paired it with the Samsung buds pro 2! 😃
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall, I like the phone.
on May 17, 2024
Posted by: Cards1977
[This review was collected as part of a promotion.] I like the fact that you can see messages from the back panel screen or the flip screen, which is neat. You can preview and even respond to text messages, which is quite a handy feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with the features I need
on May 16, 2024
Posted by: Dreishere
[This review was collected as part of a promotion.] I love my flip 5. I love the front screen the most and use it a lot on my office desk. With a third party app, I was able to make it more customizable which really helped me use my phone to the best capacity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The biggest downfall is the screen creasing.
on May 16, 2024
Posted by: Hate2Shop
[This review was collected as part of a promotion.] The biggest downfall is the screen creasing. I love streaming movies on my device.
Value
3
Response from Samsung USBy Social Commerce, May 17, 2024
Hi there Hate2shop, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We love hearing that you love you streaming with your device. If you believe your device is not operating as intended, we have provided a link to the Samsung Support Team to determine what can be done with the crease you mention experiencing. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US